Note: The job is a remote job and is open to candidates in USA. DXC Technology Services, LLC is seeking a Customer Service Representative to support federal programs through its Help Desk team. The role handles customer calls, documents and tracks inquiries, escalates issues, follows compliance protocols, and works scheduled shifts in a remote U.S.-based environment.
Responsibilities
- Handle inbound and outbound customer calls
- Document inquiries and escalate issues as needed
- Use help desk software to track and resolve requests
- Follow compliance protocols when working with sensitive information
- Work scheduled shifts (Mon–Fri between 6 AM–9 PM CST; Sat 6 AM–6 PM CST)
Skills
- High school diploma or GED
- 1+ year customer service or call center experience
- Familiarity with help desk software and telephone systems
- Strong communication and problem‐solving skills
- Must pass federal/state background checks
Benefits
- Remote U.S.-based role
Company Overview