Note: The job is a remote job and is open to candidates in USA. Zapp is London’s leading premium convenience retail platform, seeking a hands-on US Buying & Operations Manager to build and scale their US supply chain. The role involves sourcing US brands, managing logistics, and ensuring compliance while developing efficient operational processes.
Responsibilities
- Spot emerging US brands and products before they reach the mainstream, and decide which belong in the Zapp range
- Build and own relationships with US brands and suppliers, from first outreach through to signed terms. Ideally, have an existing network of brand relationships to pull on
- Negotiate cost, delivery and payment terms that protect margin and reduce risk
- Own the end-to-end logistics of moving stock from the US to our UK DC: freight forwarding, warehousing, customs and import compliance, and relabelling to meet UK requirements
- Stand up the processes, partners and controls that let the US supply chain scale reliably as volumes grow
- Use demand data and sales trends to forecast, plan buys and manage inventory, minimising both stockouts and overstock
- Ensure every product meets UK food safety, labelling and regulatory standards before it reaches the shelf
- Work across Buying, Marketing, Merchandising and Operations to land a coherent customer offer
Skills
- Experience in buying, category management or supply chain, ideally in food, grocery or FMCG
- Ideally, a track record of building or running international supply chains; US-to-UK import experience (freight forwarding, customs, labelling) is a strong advantage
- Commercial instinct: confident sourcing brands, negotiating terms and building supplier relationships from scratch
- Strong analytical skills: comfortable using data to forecast demand, build business cases and drive decisions
- High-energy self-starter who thrives in ambiguity, makes decisions with imperfect information and spots problems before they escalate
- Tenacious communicator who influences internally and externally, pushes back when needed and always finds the route through
- Willingness to travel throughout the US and to London when needed
Benefits
- Competitive salary & equity package.
Company Overview