Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader redefining dental practice management, and they are seeking an experienced Universal Sales Representative to join their team. In this inside sales role, you will help consumers find the right Dental Savings Plan while exceeding sales goals and contributing to improving access to affordable dental care.
Responsibilities
- Handle both inbound and outbound calls
- Connect with a diverse range of customers
- Guide customers through plan options with confidence, professionalism, and genuine care
- Achieve and exceed monthly sales goals, conversion targets, and KPIs
- Build strong connections with consumers
- Educate consumers on the benefits and features of DSPs
- Enroll consumers via inbound and outbound calls
- Follow a proven sales and compliance call flow
- Navigate multiple system applications to process requests
- Accurately document all interactions
- Participate in ongoing training and coaching
- Adhere to all company policies, scripts, and designated processes
Skills
- Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
- Typically a Bachelor's Degree or global equivalent in related discipline
- May hold one or more industry certifications; professional certification may be required to advance
- Experienced in Microsoft Excel, and Microsoft Word
- Experience/expertise in software revenue recognition and ASC 606 standards
- Knowledge of HFM and Great Plains or comparable financial systems
- Knowledge of Outlooksoft or comparable consolidation/reporting tools
- Proficiency and ability to learn in various related computer software applications
- Knowledge of US GAAP
- Strong ability to understand and communicate financial concepts
- Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
- Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
- Build strong connections with consumers, earning trust through professional, clear, and friendly communication
- Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
- Enroll consumers via inbound and outbound calls generated by company marketing efforts
- Follow a proven sales and compliance call flow to ensure quality and consistency
- Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
- Accurately document all interactions in line with standard operating procedures
- Participate in ongoing training and coaching to sharpen your skills and boost performance
- Adhere to all company policies, scripts, and designated processes
- Bilingual (English and Spanish) or multilingual
- Experience working with dental savings plans or health insurance
- Experience using NICE CXOne
Benefits
- A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
Company Overview