Note: The job is a remote job and is open to candidates in USA. MassMutual is a customer-centric insurance company undergoing digital transformation. The Underwriting Consultant will underwrite complex individual disability income cases, provide expert consultation to agents and business partners, make sound risk decisions, and support training, process improvement, and mentoring.
Responsibilities
- Serve as a product and underwriting subject matter expert through field training, industry events, conferences, and ongoing partner education
- Deliver competitive underwriting decisions that prioritize business placement while maintaining profitability and morbidity expectations
- Provide exceptional service and consultation to agents, brokers, field office staff, and business partners on underwriting and risk related matters
- Communicate underwriting decisions clearly and effectively to support customer understanding and business outcomes
- Apply strong underwriting expertise to assess risks, gather relevant information, and make sound decisions, even in complex or ambiguous situations
- Build and maintain trusted relationships with internal and external stakeholders through effective communication, collaboration, and emotional intelligence
- Drive continuous improvement by influencing process enhancements, championing change, and supporting operational excellence
- Mentor and coach less experienced underwriters while providing technical guidance on complex underwriting and customer service issues
Skills
- High School Diploma or GED
- 5+ years of underwriting individual disability insurance
- $15K+ approval authority in individual disability insurance underwriting
- Bachelor's degree
- 7+ years of underwriting individual disability insurance
- Experience working in a fast-paced environment
- Approval limits of $20K+ IDI, $50K+ BOE, $750K+ Buy Sell without a second signature
- Exams completed toward industry designations i.e., DIA/DIF, AALU/FALU, FMLI, etc
Benefits
- Great work/life balance
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- Remote work
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