Note: The job is a remote job and is open to candidates in USA. MM Hayes is a software company providing workforce management services, solutions, and products and is seeking a UKG Ready Solution Consultant for its UKG Practice. The role assesses client requirements, designs and configures UKG Ready solutions, supports testing and training, and provides post-production client support. The consultant also advises clients on best practices, troubleshoots complex issues, and supports implementations and ongoing client success.
Responsibilities
- The role will assist clients with the use and usability of the UKG Ready application
- Work closely with other UKG resources on new client implementations, system reviews, and change order projects
- Provide technical on-site and remote application support to clients, answering complex questions on function and usage of product
- Provide Help Desk support of inbound calls, emails, and support tickets as needed
- Provide both pre-sales and service support where domain or product expertise does not exist within the client organization
- Proactively consult on best practice methodology to ensure client success
- Prioritize issues and respond appropriately to multiple critical situations
- Analyze client configurations and think out of the box to resolve and/or work around setup issues
- Drive all client system requirements and collaborate with client and MM Hayes resources for project-related decisions
- Research application questions by setting up scenarios and testing the application
- Maintain a high level of enterprise competence, coordinate development and assignments, and identify, capture and share expertise
- This position may require after-hours work on weekdays and weekends along with travel to client sites as required by the business
Skills
- Bachelor's Degree in a related field and/or extensive knowledge of Time & Attendance, Labor Management, HR/Payroll, ERP, or similar domain products/systems
- Experience implementing ERP software solutions such as UKG Workforce Central, UKG Ready, UKG Pro, NetSuite, Workday or ADP eTime/WFM
- Strong demonstrated technical troubleshooting skills
- Software application implementation experience is highly desirable
- Proven in depth knowledge of TLM, HR and/or Payroll competencies such as, but not limited to, interpreting union contracts, knowledge of labor laws, scheduling, benefits administration, performance and compensation management, recruitment, and payroll processing along with knowledge of the relative legal and regulatory requirements
- Exceptional organizational, time-management, and planning skills
- Ability to work both independently and as a part of a team
- Excellent verbal and written communication skills
- Comfortable presenting in front of client audiences in person, online, and on the phone
- Strong computer skills in web applications and the Microsoft Office Suite
- Ability to collaborate with clients and identify engagement follow-up opportunities
- Previous experience using UKG applications is a plus
- Knowledge of Data Import/Export, System Integration or Report Writing is a plus
- Previous Help Desk/Support experience is a plus
Benefits
- A 401k plan with a generous profit-sharing contribution
- Multiple health insurance plan options, with some plans nearly 100% company paid (including family coverage)
- Dental insurance, with employee coverage company paid
- Life insurance
Company Overview