Note: The job is a remote job and is open to candidates in USA. Health Care Service Corporation (HCSC) is a purpose-driven company that invests in the professional development of its employees. The TRS Account Manager is responsible for supporting assigned accounts, ensuring client satisfaction, and implementing healthcare activities while maintaining a focus on retention and growth.
Responsibilities
- Responsible for on-site or territorial support of an assigned account
- Responsible for retaining membership, providing services, and growing the account
- Responsible for fulfilling ongoing service strategy and ensuring client satisfaction including issue resolution
- Responsible for planning and implementing health care related activities for client including training and enrollment sessions
- Report on activities by maintaining database and may develop and analyze reports
- This roles requires 50% of travel within assigned territory
Skills
- Bachelor degree and 2 years in marketing, sales, or healthcare product experience handling independent work OR 6 years of experience in Healthcare operations handling independent work
- Possess current state general agent insurance license or obtain state general agent insurance license within 90 days of starting in the role
- Organization/project implementation skills
- Verbal and written communications skills to work with customer representatives, customers, brokers and across internal departments
- Knowledge of health insurance products and the industry
- PC proficiency to include Word, Excel and PowerPoint
- Analytical skills including developing and analyzing reports
- Ability and willingness to travel, including overnight stays as needed
- Bachelor degree
- Experience servicing accounts and working with brokers
- Knowledge of salesforce.com or applicable sales database
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Plus other incentives
- Annual incentive bonus plan subject to the terms and the conditions of the plan
Company Overview