Role Overview
We are seeking a motivated, customer-focused Remote Travel Advisor to help clients research and plan personalized vacations. You’ll learn about each client’s priorities, recommend travel options, and assist with trip arrangements while building your knowledge of destinations and travel suppliers.
Responsibilities
• Talk with clients to understand their travel preferences, budgets, accessibility needs, and desired experiences.
• Research and recommend destinations, cruises, resorts, hotels, tours, and activities.
• Help clients coordinate travel arrangements and booking details.
• Communicate clearly with clients throughout the planning and booking process.
• Keep current on destinations, supplier offerings, and travel industry updates through available training and research.
• Follow up with clients, gather feedback, and build relationships for future travel planning.
• Share relevant travel options and services with prospective clients.
• Maintain organized records and manage multiple client requests with attention to detail.
Qualifications
• At least 18 years old with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Organized, dependable, and comfortable working independently.
• Basic computer skills with internet access.
• Smartphone for text/voice/video calls.
• A customer-focused approach and interest in helping people plan travel.
• Willingness to learn about destinations, booking processes, and travel suppliers.
• Previous travel, sales, hospitality, or customer service experience is helpful but not required.
What Mattis Travel Offers
• Flexible scheduling and remote work.
• Training opportunities, webinars, and Q&A sessions.
• Guidance as you build your travel knowledge and client relationships.
• Potential access to supplier discounts, familiarization trips, and travel offers, subject to supplier rules and eligibility.
Pay: $30,000.00 - $60,000.00 per year
Benefits:
• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Work from home
People with a criminal record are encouraged to apply
Work Location: Remote