Note: The job is a remote job and is open to candidates in USA. VertexOne provides SaaS platforms and cloud-based software solutions that help utilities improve customer experience, operational efficiency, and data-driven operations. The Training Specialist I delivers product functionality training to clients and employees, updates formal and informal learning resources, supports instructional planning, tracks training activities, and conducts virtual and in-person training sessions.
Responsibilities
- Update both informal and formal learning resources using a variety of methods
- Collaborate with subject matter experts, business analysts, and functional leads to prepare training resources and ensure content is accurate and relevant
- Provide clear and concise information to internal and external contacts across all communication formats (Email, Teams, Jira, phone calls, etc.)
- Conduct virtual and in-person training sessions to core project teams, including preparation, delivery, learner support, and appropriate follow-up
- Communicate training issues and needs to the Director, Technical Training
- Complete all reporting (individual tasks, project details, project training needs, etc.) accurately and on time
- Treat all colleagues and trainees with dignity and respect
- Demonstrates reliability, preparedness, and a positive demeanor that reflects well on the training organization
- Provide instructional support to clients to assist them in developing a successful end-user training plan that meets their business needs
- Support and deliver training to core project teams and end-users as needed
- Occasionally, travel to support clients onsite for end-user training (10% or less)
Skills
- Must have 2+ years of working experience in the Utilities industry using a Customer Information System (CIS)
- Adequate knowledge of learning management software (BizLibrary, Kahoot!, Udemy, etc.) and editing programs (Camtasia, Snagit, OBS Studio, Vimeo, etc.)
- Proficiency with MS Office Suite (Word, Excel, Outlook, Teams, SharePoint)
- Adequate knowledge of the training cycle (assessment, motivation, design, delivery, and evaluation)
- Excellent coaching skills and outstanding written and oral communication skills
- Creative, good analytical and planning skills, and excellent presentation skills
- Able to work independently on your own initiative and as part of a team
- An ability to learn quickly and provide value when placed in unfamiliar settings
- An ability to work in a fast-paced team environment
- Listens actively and empathetically to the views of others
- Demonstrates initiative by identifying potential issues and proactively seeking information to clarify ambiguity
- Ability to make constructive suggestions for continuous improvements
- Respond professionally to constructive feedback and apply a systematic process to improve your own skills by setting goals, taking action, and maximizing strengths
- Working experience with one or more VertexOne products is a plus
Benefits
- Comprehensive medical, dental, vision, disability, and life insurance
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
Company Overview