Note: The job is a remote job and is open to candidates in USA. Viventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award-winning software. The Training Specialist is responsible for delivering and continuously improving training programs for Tier 1, Payroll Implementation Specialists, and HCM Implementation Specialists, ensuring that associates develop the necessary skills to meet operational standards and client expectations.
Responsibilities
- Ensure successful onboarding and ramp-up of Tier 1, Payroll IS, and HCM IS associates
- Deliver high-quality instructor-led and blended learning programs aligned to operational needs
- Continuously improve training content based on feedback, performance data, and process changes
- Maintain accurate, up-to-date training materials and knowledge resources
- Drive consistency in service delivery through standardized training and best practices
- Measure training effectiveness through assessments, quality metrics, and performance outcomes
- Support ongoing associate development through coaching and reinforcement
- Design, deliver, and facilitate training programs for Tier 1, Payroll IS, and HCM IS roles, including new hire onboarding and ongoing development
- Create and maintain training materials, job aids, and knowledge base content to ensure accuracy and consistency
- Partner with stakeholders to identify training needs, define learning objectives, and develop targeted solutions
- Conduct needs analysis and continuously improve training programs based on operational changes and feedback
- Facilitate instructor-led sessions and support blended learning approaches to maximize knowledge transfer
- Develop and administer assessments to measure knowledge retention and training effectiveness
- Provide coaching and feedback to associates to reinforce learning and improve performance
- Ensure alignment of training content with SOPs, system updates, and organizational standards
- Support knowledge management efforts (e.g., Salesforce/knowledge base systems) to centralize and maintain training resources
- Collaborate cross-functionally to support operational readiness and continuous improvement initiatives
Skills
- Strong facilitation, communication, and presentation skills with the ability to engage diverse audiences
- Ability to translate complex processes into clear, effective training content
- Strong analytical and problem-solving skills with a focus on continuous improvement
- Working knowledge of payroll and HCM systems, processes, and workflows
- High attention to detail and ability to maintain accurate documentation and training materials
- Ability to collaborate cross-functionally and influence stakeholders at multiple levels
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and training technologies
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in a related field
- Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
- 2+ years of experience in payroll, HCM, or Viventium Operations roles
- Experience developing and delivering technical training programs
- Experience with Learning Management Systems (e.g., Docebo) or knowledge management systems
- Experience working with Tier 1, Payroll IS, or HCM IS onboarding programs
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