Note: The job is a remote job and is open to candidates in USA. NeoGenomics Laboratories is a cancer reference laboratory focused on improving patient care through exceptional diagnostic services. The Senior Training Program Specialist owns the operational planning and execution of Commercial Education & Effectiveness training programs, including scheduling, logistics, learning platform administration, budgeting, communications, and program reporting.
Responsibilities
- Own the end-to-end logistics plan and timeline for approximately five new hire training classes per year, working backward from each class start date across both the virtual and in-person portions of the program
- Schedule and confirm presenters for virtual training sessions, including invitations, calendar management, content collection, quality review, and same-day support
- Manage hotel, venue, and participant travel logistics for week-long in-person programs, including room blocks, meeting space, audiovisual requirements, food and beverage coordination, and accessibility needs
- Partner with the corporate event planning team on the Global Commercial Meeting (GCM) and Summer Session, owning the Commercial Education & Effectiveness training workstream
- Serve as the onsite point of contact during training programs, managing materials, shipping, badges, signage, room setup, and agenda changes
- Track and reconcile program spend against budget, including vendor contracts, hotel invoices, purchase orders, and cost summaries
- Build and maintain the Commercial Education & Effectiveness SharePoint site, including document libraries, permissions, metadata, version control, and naming conventions
- Audit and retire sales training content on a scheduled basis and coordinate required internal reviews for clinical, marketing, and claims-related materials
- Administer the learning platform, including curricula, enrollments, assignment rules, reporting, and learner record migration activities
- Maintain accurate attendance, completion, assessment, and evaluation records and create post-program reports
- Utilize Microsoft Office and other digital tools to organize, track, and report training activities
- Coordinate and facilitate communication within the commercial organization regarding training events, schedules, and updates
- Support onboarding for new sales and support team members by ensuring system access and training resources are available before day one
- Administer post-training surveys and 60- and 90-day follow-up assessments and summarize findings
- Prepare manager touchpoint materials, including pre-class briefing packets and post-class coaching guides
- Provide administrative support to the Commercial Education & Effectiveness team and perform other duties as assigned
Skills
- • Five or more years of experience in program or project coordination, corporate meeting and event planning, training coordination, or a sales or support role
- • Excellent organizational and time management skills with a proven ability to manage multiple projects and meet deadlines in a cross-functional environment
- • Experience coordinating multi-day, multi-presenter meetings or training programs, including registrations, room blocks, banquet event orders, and vendor invoicing
- • Strong professional verbal and written communication skills and a customer-focused approach
- • Demonstrated SharePoint proficiency, including document libraries, permissions, metadata management, and version control
- • Ability to effectively follow up with senior leaders and subject matter experts to secure commitments, presentations, and approvals on schedule
- • Ability to work extended and irregular hours during training program weeks
- Travel up to 25% to 35% for in-person training programs
- • Bachelor's degree preferred
- • Experience in a diagnostic laboratory, biotechnology, or regulated healthcare environment preferred
- • Learning management system administration experience preferred
- • Meeting or event planning certification is a plus
- • Location near the Fort Myers headquarters is preferred
Benefits
- Internal career coaches
- Many training opportunities to expand your knowledge base
- A variety of HMO and PPO health insurance options
- Company 401(k) match
- Employee Stock Purchase Program
- Tuition reimbursement
- Leadership development
- 16 days of paid time off plus holidays for new employees
- Wellness courses
- Employee resource groups
- Remote work for employees located outside California, with travel to Fort Myers for one week every other month
Company Overview