Note: The job is a remote job and is open to candidates in USA. Tango Analytics is hiring a Training Content & Documentation Specialist to create, maintain, and administer digital training content and documentation for customer and internal product education. The role owns LMS administration, develops e-learning, video, and written materials, and supports occasional live training.
Responsibilities
- Design and build e-learning modules, interactive exercises, and self-paced training content using tools such as Articulate 360 and Storyline 360
- Create and edit training videos in partnership with the videography team, including screen-capture content using tools like SnagIt
- Develop presentations and supporting visual materials for both internal and customer-facing training use
- Write and maintain training documentation, including guides, job aids, quick-reference sheets, and release-based curriculum updates
- Ensure documentation and training content stay aligned with product changes, updating materials promptly following each release
- Maintain a consistent style, format, and organization across all training and documentation assets
- Manage the learning management system, including uploading content, organizing learning paths, assigning courses, and troubleshooting access issues
- Track training completion, learner progress, and content performance within the LMS
- Collect and analyze data on training effectiveness and content engagement to guide updates and improvements
- Partner with Support and Development teams to identify recurring knowledge gaps and translate them into new or updated content
- Assist with in-person or remote training delivery as needed, particularly for internal onboarding or specialized requests
- Support ad hoc training requests from internal teams
- Perform other related duties as required
Skills
- Bachelor's degree or 2+ years of experience in instructional content creation, technical writing, or e-learning development
- Hands-on experience administering a learning management system (LMS)
- Working knowledge of MS Office and video editing/collaboration tools
- Strong writing skills with the ability to produce clear, well-organized documentation
- Excellent organizational and time-management skills; comfortable managing multiple content projects at once
- Detail-oriented, self-directed, and comfortable working cross-functionally with Development, Support, and Product teams
- 1+ year of experience creating training content for software products preferred
- Familiarity with IWMS and SaaS platforms a plus
Benefits
- Health, dental, and vision insurance
- A 401(k) plan with company match
- Generous paid time off
- Fully remote work arrangement
- An inclusive and collaborative culture where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice
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