Note: The job is a remote job and is open to candidates in USA. Optum Home & Community Care is building an integrated health care model that addresses patients’ physical, mental, and social needs. The Training Consultant, described in the posting as a Customer Liaison, partners with stakeholders to analyze performance gaps, recommend learning or operational solutions, and support education and adoption of clinical, workflow, EHR, and strategic changes. The role also coordinates learning projects, documentation, communications, timelines, and implementation activities.
Responsibilities
- Partner with stakeholders, SMEs, instructional designers, project managers, operational leaders, and Optum functional teams to identify and prioritize learning needs for clinical and non-clinical staff
- Translate stakeholder needs into clear learning goals, measurable outcomes, audience considerations, delivery expectations, and recommended learning or performance solutions
- Support learning needs related to clinical model updates, new program implementations, market and role expansions, quality initiatives, workflow changes, documentation requirements, EHR releases, and platform migrations
- Manage project documentation, status updates, scope decisions, stakeholder communications, risks, dependencies, and close-out activities in designated tracking platforms
- Review internal deliverables prior to SME approval to ensure materials reflect agreed-upon processes, audience needs, business requirements, documentation standards, and change management principles
- Coordinate EHR release notes and updates to existing learning materials in alignment with system releases, stakeholder expectations, and established timelines
- Lead or support cross-functional projects by maintaining clear communication, proactive follow-up, disciplined scope management, and timely escalation of risks or barriers
- Serve as a trusted liaison by anticipating stakeholder needs, influencing solution quality, and identifying process improvements that strengthen intake, documentation, scope tracking, and learning delivery practices
Skills
- • 3+ years of experience in training needs analysis, performance consulting, stakeholder engagement, learning operations, project management, change management, or a related field
- • 3+ years experience with H&CCD clinical programs and/or platforms such as Pathway, eHC, Coordinate, OCM, Athena, or other EHR systems
- • Experience with project management or work management tools such as Smartsheet
- • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams
- • Experience translating business needs into measurable learning outcomes and practical learning, performance, or operational solutions
- • Experience managing multiple concurrent projects, including timelines, risks, dependencies, stakeholder communications, and documentation
- • Experience supporting organizational, operational, system, workflow, or program changes through communication, training, adoption, and reinforcement activities
- • Solid consultative, facilitation, stakeholder management, and influencing skills
- • Solid written and verbal communication skills, including clear documentation, executive-ready communications, and stakeholder updates
- • Ability to prioritize competing demands and manage work in a fast-paced, cross-functional environment
- • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- You'll enjoy the flexibility to work remotely – from anywhere within the U.S.
- For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
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