Note: The job is a remote job and is open to candidates in USA. ClearCaptions is a provider of caption phones and communication solutions for seniors and people who are hard of hearing. The Sales Enablement Manager leads sales enablement programs, Salesforce operations, events, training, and a remote business operations team while driving product adoption and retention.
Responsibilities
- Develop and execute sales enablement strategies tailored to the unique needs of our senior customer base
- Lead a team responsible for coordinating events, providing Salesforce support, data correction, and other operational projects
- Collaborate with sales leaders to identify training needs, and/or process improvements
- Create and deliver engaging training programs for sales representatives, focusing on product knowledge, sales techniques, and Salesforce best practices
- Develop and maintain a comprehensive sales knowledge base, standard operating procedures, and other educational materials
- Reviewing Sales commissions to ensure correct payouts
- Oversee day-to-day Salesforce operations, ensuring optimal platform efficiency and supporting the sales team with troubleshooting as needed
- Monitor Salesforce analytics to identify opportunities for process improvement and increased productivity
- Manage a remote team, handling timecards, performance evaluations, and ensuring team members are equipped for success
- Identify areas for improvement in team processes and implement solutions to enhance efficiency and productivity
- Provide ongoing support and coaching to team members, fostering a positive and collaborative team environment
- Collect product feedback from field technicians and report to support and product leadership
- Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment
Skills
- • Bachelor's degree in Business, Marketing, or a related field
- • 5 years relevant experience in sales enablement, Salesforce operations, team management, or a similar role
- • Strong understanding of sales processes, and Salesforce administration
- • Proactive and results-oriented mindset, with a commitment to driving customer adoption and retention
- • Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals
- • Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies
- • Strong analytical, planning and budgeting skills. Ability to influence others
- • Excellent verbal and written communication skills, presentation, and problem-solving skills
- • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes
- • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
- • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality
- • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
- Employees may experience the following physical demands for extended periods of time:
- • Sitting, standing, and walking (95-100%)
- • Keyboarding (70-90%)
- • Viewing computer monitor, tablet, and/or cell phone requiring close vision (70-90%)
- This is a Remote/Work from Home position reporting to Sr. Manager Business Operations
- ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship
Benefits
- This is a Remote/Work from Home position
- Inside sales team bonus determined by competitive market analysis and internal equity considerations
Company Overview