Note: The job is a remote job and is open to candidates in USA. IQVIA is a global provider of clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries. The Trainer will deliver and manage learning programs for Hub & Copay services, including designing training, coordinating materials and evaluations, supporting LMS administration, and recommending process improvements.
Responsibilities
- Identify training needs, set training goals and design training for a client-specific program
- Monitor and manage the process from planning to execution to governance of training and program quality
- Coordinate and prepare course materials for training sessions, including work instructions
- Deliver training sessions
- Coordinate and conduct course evaluations and make suggestions to training line management or proper functional area on continuous improvement
- Develop effective team relationships with HR specialist functions/Centers of Excellence, e.g., HR Generalist, Compensation, Staffing, HR PSC, Finance PSC. Maintain effective relationship with other L&D functional areas to ensure quality delivery and outcomes that are in alignment with strategy and design
- Work closely with training administrators to ensure LMS actions are regularly updated
- Identify and make recommendations for the learning program and process improvements
- Develop and maintain a network of professional training contacts. Maintain and keep current on developments and trends in the training field. May gather information of local competitor practices
- Serve on cross-functional teams, as required
Skills
- Bachelor's Degree Business Administration, Human Resources or other related field
- 1 year of appropriate contextual and/or training experience Or Equivalent combination of education, training and experience
- 2 years of prior patient support services experience
- Knowledge of organizational development principles and methods
- Effective verbal and written communication skills
- Ability to create materials and conduct face to face and virtual presentations to trainees
- Effective coaching and performance management skills
- Proficient in Microsoft Office applications and CRM platforms
- Good problem solving, judgment and decision making skills
- Ability to prioritize, organize and manage multiple projects
- Ability to work well with various levels of internal staff and management, and external contacts
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
- Must reside in country where the job is posted
- Candidates must have authorization to work in the US without the need for sponsorship
Benefits
- Incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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