Note: The job is a remote job and is open to candidates in USA. Alpaca is a global financial services company providing brokerage infrastructure and trading APIs for stocks, ETFs, options, crypto, and other assets. The Trading Operations Associate will support enterprise clients with order entry, execution, FIX sessions, trading platforms, and account operations while monitoring trading activity, resolving issues, collaborating with internal teams, and managing compliance and risk.
Responsibilities
- Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat)
- Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality
- Assist clients with troubleshooting and technical issues to ensure seamless operations
- Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary
- Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients
- Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution
- Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently
- Collect client feedback and share insights with product development and management teams to refine services and tools
- Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies
- Proactively identify and address potential risks associated with client operations and trading processes
Skills
- Bachelor's degree in Finance, Business Administration, Economics, or a related field
- At least 2-3 years of experience in brokerage operations, trading, or a related field
- Proven experience in customer support, relationship management, and trading services
- Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol
- Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months
- Strong communication and interpersonal skills, with the ability to build and maintain client relationships
- Excellent English written and verbal communication skills to interact with internal and external stakeholders
- Proficient verbal communication skills in a language other than English
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment
- High ethical standards and a commitment to maintaining confidentiality
- Options experience is a plus
- French, German, or Arabic are a plus
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Company Overview