Note: The job is a remote job and is open to candidates in USA. CXM is seeking a Trade Platform Operations Lead to take end-to-end ownership of its MT4/MT5 platform operations. The role will stabilize the existing environment, establish monitoring and incident-response capabilities, lead production reliability improvements, and transition platform operations from outsourced to fully internal ownership. The position also includes building and managing a 24/7 operations team and reporting directly to senior leadership.
Responsibilities
- Take ownership of **MT4/MT5 infrastructure, stability, uptime, and performance**
- Audit the existing setup and establish reliable uptime, incident, and MTTR baselines
- Build monitoring and observability using **Grafana, Prometheus, Datadog, or equivalent**
- Develop incident-response, recovery, and preventive-maintenance playbooks
- Lead critical production incidents and root-cause analysis
- Reduce client-facing incidents and improve platform reliability
- Build and manage a small **24/7 platform operations team**
- Hire, mentor, and establish timezone coverage and escalation procedures
- Manage relationships with **MetaQuotes, Microsoft, and infrastructure vendors**
- Support network-access and infrastructure initiatives required for independent platform operations
- Report reliability metrics, risks, and progress directly to senior leadership
- Transition MT4/MT5 operations from outsourced to fully internal ownership
Skills
- Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment
- Strong production troubleshooting and incident-management experience
- Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK
- Experience creating runbooks, recovery procedures, and preventive-maintenance processes
- Experience managing or leading a technical operations team, ideally with 24/7 coverage
- Strong infrastructure, networking, and server knowledge
- Experience working with external infrastructure/platform vendors
- Ability to work independently and make decisions during high-severity incidents
- Strong communication skills and comfort reporting directly to executives
- Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience
Benefits
- Direct CEO access and real operational authority.
- Build the function from the ground up.
- Fully remote with no timezone restrictions.
- Performance bonus linked to measurable uptime and incident improvements.
- Opportunity to become the long-term head of platform operations.
Company Overview