Note: The job is a remote job and is open to candidates in USA. Daniels Health is an industry leader in medical waste management, and they are seeking a Total Waste Administrator - Document Destruction to support their Secure Document Destruction business unit. This role involves partnering with various teams to drive customer satisfaction and support revenue growth through data-driven insights.
Responsibilities
- Support customer accounts, service requests, and day-to-day business operations
- Analyze customer data to support RFPs, Executive Business Reviews (EBRs), and strategic account planning
- Prepare month-end customer reports and maintain business dashboards
- Monitor customer contracts, vendor relationships, and whitespace opportunities for account growth
- Partner with Account Managers to support retention, revenue growth, and profitability goals
- Serve as a trusted resource for customers and internal teams
- Assist with new customer implementations, product rollouts, and strategic customer meetings
- Identify process improvement opportunities that enhance operational efficiency and customer experience
- Travel periodically (typically once per month or every other month) for 3 to 7 days at a time to support sales teams, customer implementations, business reviews, and key account initiatives
Skills
- 2-5+ years of experience in sales support, account management, operations, customer success, or administration
- Strong analytical and problem-solving skills
- Experience with Salesforce, Power BI, reporting tools, and dashboards
- Excellent communication, organizational, and relationship-building skills
- Ability to work independently while collaborating across multiple teams
- Willingness and ability to travel approximately 10-20% of the time, including occasional multi-day trips to support customer and sales activities
- Ability to stand for extended periods when required
- Ability to lift up to 50 pounds
- Ability to travel to customer locations as needed, typically once per month or every other month for periods ranging from 3 days to 1 week
Benefits
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5-year vesting schedule
- Medical, Dental, and Vision coverage effective Day 1
- Paid short-term disability
- Company-sponsored life insurance
- Permanent Role: Full-time, Monday - Friday
Company Overview
Company H1B Sponsorship