Note: The job is a remote job and is open to candidates in USA. Magna5 is an IT Managed Service Provider delivering managed IT services, cybersecurity, cloud hosting, backup and disaster recovery, and network connectivity. The Tier 3 Network Project Engineer will implement projects, handle escalated support issues, troubleshoot advanced network problems, collaborate with clients and technicians, document resolutions, and maintain project and ticket updates.
Responsibilities
- Implement and deliver on project scopes while working closely with the project management team
- Interact with clients using professionalism and promptness
- Jointly solve problems through collaboration with team members
- Must provide quality customer service skills in all forms of communication
- Collaborate with other technicians on escalated customer support requests
- Document resolutions and build knowledge base articles
- Take proactive measures on incidents to help prevent further issues
- Troubleshoot advanced problems with a high-level overview of client environments
- Engage in continued certification training to improve their skillset
- All technicians track time and activity and communicate ticket and project updates via ConnectWise
Skills
- Relevant and significant industry experience in Information Technology may provide as a substitute for the education requirement
- Minimum of 3 years' experience administering/supporting the following technologies relevant to network engineering:
- Enterprise Network Environments including design and implementation
- Strong fundamental knowledge and experience with switches, routers, firewalls, SD-WAN, wireless access points
- Strong understanding of NAT/PAT
- EIGRP/OSPF/BGP, MPLS/VPLS, AD/Cost/Metric
- ACL's, Policy-Based Routing, Route-Maps, Prefix-lists
- Radius/LDAP/802.1x
- Spanning-Tree, Port-Channels
- High Availability Concepts: HSRP/VRRP, A/A and A/P firewall concepts
- SD-WAN, QoS, Traffic Shaping
- Network drawings
- Formal education preferred Associates/Bachelor's degree or technical equivalent
- Industry certifications including Cisco, Fortinet, Palo Alto, AWS, Azure are recommended
- Cisco Certified Network Professional (CCNP)
- Fortinet Network Security Expert 7 (NSE7)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
Benefits
- 100% remote environment
- Paid time off including paid holidays and floating holidays
- Bonus potential based on individual and company performance
- Highly competitive and flexible medical, dental, and vision benefits plans
- 401(k) with employer match
- Tailored Life and Disability insurance plans
- Full reimbursement for approved professional certification and career enriching opportunities
Company Overview