Note: The job is a remote job and is open to candidates in USA. CRB Workforce is hiring a Tier 2 Network Engineer to support enterprise network environments. The role owns complex escalations across routing, switching, wireless, security, firewalls, and SD-WAN; investigates network issues, supports new environments, documents resolutions, collaborates with infrastructure teams, and mentors junior staff.
Responsibilities
- Take ownership of Tier 2 escalations covering Cisco routing, switching, wireless, security, firewalls, and SD-WAN environments, and drive complex issues through to root cause
- Investigate and remediate tricky performance, connectivity, authentication, and uptime problems across the entire network rather than a single platform
- Serve as a dependable escalation resource, independently working through unfamiliar issues and thoroughly documenting your findings, steps taken, and resolutions
- Engage directly with a large enterprise client's IT staff on incidents, troubleshooting progress, status reports, and resolution activities while building trust with stakeholders
- Assist with bringing new environments online, including setting up documentation and monitoring, and flag optimization opportunities, recurring problems, and potential risks
- Collaborate with the Service Desk, Tier 3 Engineers, and broader infrastructure teams, help mentor junior staff, and contribute to SOPs and process improvements
Skills
- A minimum of three years of practical network engineering or support work within intricate enterprise settings, ideally gained through an MSP, VAR, SI, or a comparable consulting or client-facing background
- Solid, hands-on expertise with Cisco routing and switching technologies
- Proven ability to diagnose and resolve challenges spanning routing, switching, and complicated connectivity scenarios
- A firm grasp of core networking concepts such as BGP, OSPF, VLANs, STP, trunking, VPNs, ACLs, and TCP/IP
- Working knowledge across wider network domains including wireless and network security, along with familiarity with some mix of Cisco FMC/FTD/Firepower, Cisco SD-WAN/SD-Access, and Palo Alto/Panorama/Prisma
- Fluency in English with the capability to clearly convey technical concepts to audiences that are both technical and non-technical
Benefits
- Remote work
- An additional $20,000 annual stipend for second-shift hours (4pm - 12am MST)
- Full benefits
Company Overview