Note: The job is a remote job and is open to candidates in USA. Christianbook is hiring temporary Customer Service Representatives for its Customer Service department. The role involves assisting customers remotely, processing orders, handling web-related inquiries, and maintaining high standards for communication, call quality, and customer satisfaction.
Responsibilities
- They consistently maintain a friendly and helpful demeanor, prioritizing customer satisfaction with a smile, both in their voice and written communication
- These employees enjoy interacting with people all day
- They are proficient in typing and talking with customers simultaneously, ensuring efficient order processing and effective communication
- They understand the importance of being on time for their shifts, recognizing that their timeliness impacts their co-workers and the overall team's efficiency
- They thrive in a challenging environment, setting and meeting high standards for call quality, availability, and average call length
- They embrace upselling as a necessary and important part of the role
- They appreciate the opportunity to connect with customers from around the world, bringing a global perspective to their customer interactions
- They eagerly participate in a paid, week-long training class, demonstrating a strong desire to continuously improve their skills in processing orders and handling customer inquiries
Skills
- Prior experience using **eGain** for customer service or case management
- Prior experience using **AccuTerm** for terminal emulation / order processing
- Strong communication and spelling skills
- Typing skills (minimum 30 words per minute)
- Basic PC skills and experience using the internet
- Reliable high-speed internet of at least 25 Mbps (hard-wired ethernet connection required)
- A private, quiet, distraction-free workspace
- Remote — open only to residents of MA, NH, or ME
- Full and part-time temporary customer service representative openings available for employment through September 21, 2026
Benefits
- Remote positions
- Computer and monitor will be supplied during on-site training
- Paid, week-long training class
Company Overview