Note: The job is a remote job and is open to candidates in USA. Berklee College of Music is an educational institution seeking a Temporary Content Migration and Training Assistant to support its Information Technology Services team. The role involves updating and migrating web content, creating and organizing Workday Student training materials, tracking participation, proofreading student communications, and assisting with related projects.
Responsibilities
- Work closely with the Associate Director to review and update content on the ITS webpages on berklee.edu
- Assist in transferring content from berklee.edu to the ITS Help Center knowledge base, ensuring accuracy and consistency
- Maintain content accuracy within the ITS Help Center
- Support administrative tasks related to training, such as creating and organizing materials and tracking participation
- Edit and proofread student communications, including emails, announcements, and other materials upon request
- Assist the Associate Director with special ad hoc projects
- Promote a positive and professional work environment
- Participate actively and knowledgeably in articulating project status and interactions with team members
- Work cooperatively with ITS and TTS team members, SMEs, and project managers to ensure that correct content and documentation are presented on our sites
- Perform other duties as assigned
Skills
- Bachelor's degree or equivalent experience required
- Strong decision-making and organizational skills
- Excellent communication and writing skills
- Ability to work collaboratively with others and to take direction on tasks
- Ability to work independently, manage deadlines, and complete tasks on time
- Proficiency in the Google Workspace suite, i.e., Google Docs, Google Sheets, and Gmail
- Proficiency in Atlassian Confluence
- Proficiency in teleconferencing tools, i.e., Zoom
- Knowledge of content management systems, i.e., Drupal
- Knowledge of the Apple Mac OS operating system
- Knowledge of Workday
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