Licensed Practical Nurse (LPN) – Telephonic Clinical Outreach
Location: Remote
Employment Type: Temporary (Through End of Year)
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Start Date: ASAP
Position Overview
We are seeking a compassionate and clinically knowledgeable Licensed Practical Nurse (LPN) to support a temporary clinical outreach initiative through the end of the year. This role focuses on engaging health plan members via phone to educate them on the importance of completing essential diabetes and kidney health screenings.
If you excel at patient education, love building rapport, and know how to help patients navigate barriers to care, this is a fantastic opportunity to make a direct impact on population health from the comfort of home.
Key Responsibilities
• Outbound Member Outreach: Conduct phone outreach to engage members regarding outstanding diabetes and kidney function follow-ups.
• Patient Education: Clearly explain the importance of recommended screenings (including A1C and kidney function testing) and answer member questions using sound clinical judgment.
• Barrier Navigation: Build rapport and identify non-clinical and logistical challenges (e.g., transportation, scheduling, access) to help members access required care.
• Quality Focus: Maintain high-quality, patient-centered conversations—the emphasis is on meaningful engagement rather than strict, high-volume call quotas.
• Documentation & Support: Accurately document all outreach and member interactions in compliance with program standards, supporting additional clinical outreach initiatives as needed.
Qualifications
Required:
• Active, unencumbered LPN license (NY state licensure/residency is NOT required).
• Clinical experience in a direct care or healthcare environment.
• Comfort spending a significant portion of the workday conducting telephonic outreach independently in a remote setting.
• Excellent verbal and written communication skills with strong active listening capabilities.
• Ability to break down complex clinical concepts into clear, empathetic, and easily understood information.
• Strong organizational skills and precise attention to detail.
Preferred:
• Background in health plans, population health, care management, quality improvement, or clinical outreach initiatives.
• Familiarity with diabetes, kidney disease, preventive care, or healthcare quality measures.
• Experience working with Medicare populations.
• Bilingual in English and Spanish is a strong plus.
Position Details
• Work Setup: 100% Remote
• Shift: Full-time standard business hours (Mon–Fri, 9 AM–5 PM)
• Duration: Temporary contract through the end of the year