Note: The job is a remote job and is open to candidates in USA. Noblis delivers engineering, scientific, and management solutions across federal missions. The company is seeking a Telecom Service Order Analyst to facilitate FAA telecommunications service orders, coordinate reviews and approvals, manage related documentation and funding artifacts, and support engineers and stakeholders in developing compliant communication service requirements.
Responsibilities
- Service Order Analysts facilitate telecom service orders for the FAA, completing the steps in the telecom service ordering process that do not require significant technical knowledge of telecommunications engineering
- These team members are responsible for cost estimates, funding memos, and task orders and other resources and artifacts required for successful implementation of an FAA Telecom services
- Service Order Analysts also coordinate to facilitate the submittal of the telecom services to the Requirements Change Board for review and assessment, and support the documentation and filing of the assessment in the Schedule Change Board (SCB)
- They contribute to ensuring an up-to-date status in the FAA’s Telecommunications Enterprise Management Tool
- Service Order Analysts assist the Customer Programs with Architectural Review Board and new facility requests
- The Service Order Analysts use the technical requirements and other information collected, created and documented by the Engineers and coordinate with the Primary Engineer assigned to a project as needed
- The Service Order Analysts are responsible for tracking the IP supplemental forms (IPSF) through approval by the IPSF Peer Review Team
- The Service Order Analysts will assist Engineers in interfacing with customers and stakeholders to develop communication service requirements for some systems, and verify the telecom service requests meet FAA requirements
Skills
- Bachelor's degree from an accredited college in a related discipline
- 6-8 years of experience managing projects
- Masters Degree and 3 years of experience managing projects is acceptable
- Associates degree and 8 years experience managing projects is acceptable
- Highschool degree and 10 years of experience managing projects is acceptable
- An understanding of telecommunications, telecommunications services and / or the FAA's Customer Engineering Services process
- Excellent communications and coordination skills within and across teams
- Ability to work autonomously and know when to ask for clarification to meet expected results and deadlines
- Some knowledge of customer end systems and applications
Benefits
- Health benefits
- Life benefits
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Award programs acknowledging employees for exceptional performance and superior demonstration of service standards
- Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in benefit programs; other offerings may be provided for employees not within this category
- Remote/hybrid work arrangement, subject to change based on Noblis and/or government requirements
Company Overview