Note: The job is a remote job and is open to candidates in USA. Banner Health is a nationally recognized healthcare organization focused on improving the delivery and experience of care. The Technology Analyst II supports and enhances IT service management and infrastructure processes, including requirements analysis, ServiceNow development, testing, reporting, troubleshooting, governance, training, and lifecycle management. The role collaborates with business and IT stakeholders to improve service efficiency, consistency, and customer experience.
Responsibilities
- Defines and documents requirements for system enhancements or to resolve system deficiencies. Maps experiences and requirements back to the external inputs to confirm fit with desired scope and customer preference
- Creates project specifications, establishes technical vision and analyzes tradeoffs between usability and performance needs. Assures the proper business case has been provided and the solution fits with overall strategic direction
- Writes and reviews requirements analysis and user stories. Develops conceptual sketches, wireframes, visual mock-ups, and develop prototypes for demonstration of concepts with the business stakeholder. Acts as liaison between business units and IT. Produces technical input for designs to complex processes for presentation to senior members of the team
- Provides advanced level guidance to the development of fully integrated testing scenarios. Develops comprehensive test plans, ensuring information that crosses multiple systems are considered and included. Performs testing and post-production validation. Ensures testing is completed. Documents testing. Creates any necessary documentation and support materials
- Determines and designs end user training and curriculum for systems and processes. Facilitates the initial rollout and ongoing user community training
- Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Provides advanced level guidance to the user community and mentors junior members of the department
- Supports the process of Business Governance and prioritization of requests. This includes backlog management, and agile process management for Scrum or Kanban. Attends change advisory board (CAB) meetings, if appropriate
- Oversees the effective, correct, and consistent application of data analysis and decision making based on facts. Develops solutions by applying accepted processes or creating new approaches to leverage technology from abstract information
- Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide
Skills
- Required: Experience with ServiceNow
- This is a remote position on a remote team. In this role you would work Monday through Friday normal business hours 8am - 5pm AZ time zone and can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY. NO other states will be considered
- High school diploma/GED or equivalent working knowledge and two years of technical support experience is required, including maintaining, monitoring and in-depth troubleshooting of technical systems
- Must be able to develop conceptual sketches, wireframes, visual mock-ups, and develop prototypes
- Must be proficient working with spreadsheets, databases, word processing and presentation software
- Ability to troubleshoot complex issues and interact with various levels of customer and support groups
- Requires communication and presentation and organizational skills to engage technical and non-technical audiences
- Requires ability to communicate and interact across all services and at various levels
- Must have knowledge of Information Technology in a fast-paced environment
- Requires exceptional communication, both written and verbal
- Working variable shifts and hours and carrying/responding to a pager may be required
- Bachelor's degree in Information Technology, Business or related field preferred
- Experience in the healthcare industry preferred
- Project management experience preferred
- Advanced knowledge of Microsoft applications preferred
- Additional related education and/or experience preferred
Benefits
- Health and financial security options
- Remote position
Company Overview
Company H1B Sponsorship