Note: The job is a remote job and is open to candidates in USA. Planet Home is a mortgage organization seeking a Technical Writer to support its team of mortgage professionals and financial experts. The role researches, writes, publishes, and maintains accurate policies and procedures while coordinating with business owners, Compliance, Legal, HR, senior management, and subject matter experts to ensure regulatory compliance and approval.
Responsibilities
- Creates, maintains, and archives policy and procedure documents for the entire organization
- Coordinates and communicates with business/process owners to ensure documentation is reflective of accurate processes and controls
- Coordinates and communicates with Compliance and Legal to ensure all documents are in compliance with federal, state, local and agency/investor rules and regulations
- Initiates and manages documentation approval process, driving documentation through compliance, senior management and SME (subject matter experts) for approval
- Establishes and implements a formal process for policy and procedure requests, reviews and approvals
- Maintains project management tracking for management reporting
- Miscellaneous duties as assigned
Skills
- Bachelor's degree in English, Communications or related field
- Minimum of three (3) years of policy or technical writing experience
- Excellent verbal communication skills
- Strong writing and editing skills
- Strong analytical skills with the ability to problem solve effectively
- Excellent interpersonal and communication skills with all levels of management
- Ability to understand and assess business needs and requests
- Strong time management, organization and attention-to-detail
- Ability to multi-task effectively while meeting aggressive deadlines in a fast-paced environment
- Ability to work effectively within tight deadlines and with minimum supervision
- Capable of using diplomacy and negotiation in dealing with business stakeholders
- Ability to adapt to change
- Proven proficiency with Microsoft Office (including but not limited to Word, Excel and Powerpoint), Adobe Acrobat, screen capture software, and content management systems
- Work is typically performed in a standard office environment
- The employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch
- The employee must occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision, and ability to adjust focus
- Mortgage servicing/banking experience preferred
- Experience with MadCap Flare is a plus
Company Overview