Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking a highly skilled Technical Writer IV to support documentation for the Salesforce application and Salesforce AgentExchange. The role involves creating and maintaining user interface text, online help, developer guides, technical manuals, installation guides, user manuals, and business process documentation while collaborating with cross-functional teams and using Agile methodologies and technical communication tools.
Responsibilities
- Create and update documentation for Salesforce AgentExchange
- Develop, write, edit, and format materials, including technical manuals, installation guides, user manuals, and related technical and business process documentation
- Adhere to format, content, and style guidelines while creating, updating, and enhancing documentation
- Ensure accuracy, consistency, and quality in all documentation
- Collaborate with cross-functional teams, including developers, quality engineers, product managers, and usability experts
- Utilize innovative technical communication tools and Agile methodologies to deliver high-quality work
Skills
- 6-8 years of technical writing experience
- Proven expertise as a Grade IV Technical Writer, including self-directed research and team collaboration
- Exceptional written and verbal communication skills
- Experience using AI tools for content creation and editing
- Ability to create user-friendly documentation that simplifies complex technical concepts
- Teachable skills: Salesforce-specific content tooling
- Optional: Experience with software app stores as an app store team member or software developer
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401K contributions
- PTO
- Sick leave
- Other benefits mandated by applicable state or localities where you reside or work
Company Overview