Note: The job is a remote job and is open to candidates in USA. Dice is a leading provider of information technology and workforce solutions, and they are seeking a Technical Writer II. This role focuses on enhancing customer communications by ensuring clarity, accuracy, and alignment with brand standards through high-quality content across various channels.
Responsibilities
- Write, edit, and proofread customer-facing content across web, email, SMS, digital assistant, and agent support materials
- Translate complex information into clear, customer-friendly language
- Ensure consistency in voice, tone, terminology, and messaging across channels
- Understand and apply accessibility best practices to ensure inclusive experiences
- Maintain and update content standards, style guidelines, and templates
- Manage content workflows, reviews, approvals, and publishing processes
- Conduct regular content audits to ensure accuracy and relevance
- Advocate for the customer across all communication channels
- Collaborate with Customer Experience, Customer Service, Communications, Development, and Legal teams
- Improve content clarity and usability across the customer journey
- Use feedback, analytics, and customer insights to refine content and improve experiences
Skills
- Bachelor's degree in Communications, English, Journalism, Marketing, or a related field
- 3-6+ years of professional writing, editing, or content strategy experience
- Experience managing content across multiple customer communication channels
- Strong editing and proofreading skills with exceptional attention to detail
- Ability to simplify complex or technical information
- Understanding of accessibility and inclusive content practices
- Experience working in Agile environments, including participation in sprint planning, backlog refinement, and delivery ceremonies
- Experience working on a corporate design team or in utility, energy, or regulated industries is a plus
- Familiarity with tools like Figma, Excel, or Airtable is a plus
- Experience in self-service transactions (web, mobile, email, SMS) and data-driven UX research is advantageous
Benefits
- Medical, dental, vision, and 401K contributions
- PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work
Company Overview