Note: The job is a remote job and is open to candidates in USA. Serco is a provider of services to government and commercial clients across defense, citizen services, and transportation. The Technical Writer I provides part-time, on-call support for developing, reviewing, editing, quality-assuring, and producing client-facing deliverables. The role also supports document control, SOP updates, stakeholder coordination, compliance reviews, and process improvement initiatives.
Responsibilities
- Perform technical, substantive, and editorial reviews of client deliverables, including:
- Standard Operating Procedures (SOPs)
- Plans and reports
- White papers and executive summaries
- Meeting minutes and briefing materials
- Training and operational documentation
- Process guides and job aids
- Ensure documents comply with approved templates, formatting standards, and style requirements
- Improve clarity, consistency, grammar, readability, and document flow while preserving technical accuracy
- Ensure a "one voice" approach across deliverables and eliminate redundant or conflicting content
- Support document authors throughout the deliverable lifecycle
- Assist with document assembly, formatting, version control, and final production
- Coordinate redline reviews, comment resolution, and incorporation of stakeholder feedback
- Verify adherence to contractual requirements, quality standards, and internal approval processes
- Review and update SOPs, process maps, workflows, and guidance documents
- Ensure documentation remains current, accurate, and aligned with operational procedures
- Support periodic documentation reviews and continuous process improvement initiatives
- Identify opportunities to simplify procedures and improve document usability
- Maintain document repositories and version control records
- Support document tracking, approval workflows, and submission readiness reviews
- Verify completeness of required approvals, signatures, references, and revision histories
- Assist with preparation of final client submission packages
- Support special projects, audits, operational assessments, and quality improvement initiatives
- Participate in document review meetings and working sessions as needed
- Provide surge support during high-volume deliverable periods
Skills
- Authorization to work in the US
- Bachelor's degree in English, Communications, Technical Writing, Business Administration, Public Administration, or related field
- Willing to accept 4 years of relevant work experience in lieu of a bachelor's degree
- 2+ years of experience in technical editing, document management, quality assurance, or related field (6+ years of experience is required without a bachelor's degree)
- Demonstrated experience reviewing and editing client-facing deliverables
- Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Teams
- Exceptional attention to detail and organizational skills
- Ability to manage multiple priorities and work independently with minimal supervision
- Strong written and verbal communication skills
- Part-Time On-Call
- Remote
- Hours based on workload demands and deliverable schedules
- May require occasional support during evenings or peak submission periods
- Experience supporting federal government contracts
- Knowledge of document control and quality management practices
- Experience reviewing SOPs, policies, procedures, and operational documentation
- Familiarity with SharePoint, Confluence, Box, or similar content management systems
- Experience using AI-enabled editing and document review tools
- Technical editing
- Quality assurance review
- Deliverable management
- Document production
- Document lifecycle management
- Version control
- Process improvement
- Stakeholder coordination
- Written communication
- Attention to detail
Benefits
- For part-time employees, a limited benefits package tailored to their role
- Eligible positions may include performance-based incentives, annual bonuses, or long-term incentive opportunities
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits
- Flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan
- Remote work arrangement
Company Overview