Note: The job is a remote job and is open to candidates in USA. Hanwha Vision America, an affiliate of the Fortune Global 500 Hanwha Group, provides advanced network video surveillance products and end-to-end security solutions. The Technical Writer will create and maintain clear, accurate, and user-friendly documentation for IP cameras, NVRs, VMS software, and related security products while collaborating with subject matter experts and cross-functional teams.
Responsibilities
- Develop clear and comprehensive how-to guides, user manuals, and technical documentation for our security products, including IP cameras, NVRs, and VMS software
- Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels
- Collaborate with subject matter experts to gather information and ensure the accuracy of technical content
- Ensure that documentation includes accurate technical instructions
- Edit and proofread documentation to ensure accuracy, consistency, and adherence to company standards
- Work closely with cross-functional teams, including product management, technical support, and sales, to gather information and ensure documentation meets the needs of end users
- Respond promptly to feedback and update documentation accordingly to address user needs and improve overall usability
- Stay abreast of products, best practices, and emerging technologies to ensure documentation remains relevant and up-to-date
- Write and organize troubleshooting guides, FAQs, and best practices documentation to assist users with common issues and maximize product effectiveness
- Incorporate diagrams, illustrations, and other visuals to enhance understanding of installation steps, product layouts, and system configurations
- Regularly gather feedback from users and support teams to improve documentation quality and relevance
Skills
- Possess 3-5 years of experience as a Technical Writer
- Proven ability to create clear, concise, and user-friendly technical documentation with meticulous attention to detail and user focus
- 3 writing samples required
- Excellent written (grammar, spelling, punctuation) and verbal communication skills
- Strong attention to detail and ability to adhere to deadlines
- Strong organizational skills with the ability to manage multiple projects and prioritize documentation needs effectively
- Demonstrated ability to work with minimal supervision while maintaining high standards of quality and attention to detail
- Proficiency in Microsoft Office Suite and documentation tools
- Experience in Zendesk, Service Now, or other Ticketing/Knowledge Systems
- Minimum 2 years of experience within the security industry for IP cameras, NVRs and VMS software
Benefits
- Remote work arrangement
Company Overview
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