Note: The job is a remote job and is open to candidates in USA. Apex Systems is a technology services business that delivers solutions supporting clients' digital visions. The Technical Writer creates technical design documentation, accessible UX copy, and UX strings while supporting tool implementations and regulatory and quality processes. The role collaborates with UX, technical, and cross-functional stakeholders across product and platform teams.
Responsibilities
- Write clear and concise design/technical documentation in support of our regulatory and quality processes (e.g., graphical requirements specifications)
- Responsible for documentation submissions into Asset and Product Lifecyle Management (PLM and ALM) systems
- Support process and tool improvements
- Create accessible text and other technical microcopy, such as string IDs, within design files with Figma
- Manage all UX strings across all products in support of translation processes
- Help develop and maintain Technical Writing guidelines within our team's UX writing style guidelines
- Collaborate effectively and frequently with cross-functional stakeholders within and outside of UX, leading the revision process, and any deadlines
- Work closely with UX managers to identify impacts and coordinate content outputs for all products / platforms
Skills
- A strong background in technical writing is must
- BA or BS in a discipline related to Technical Writing and the English language (e.g. Business Communications, English), or 1-3 years related experience in content creation for a medical device manufacturer and/or equivalent combination of education or experience
- Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products
- Exceptional writing and editing capabilities
- High level of competency in applied writing skills, especially writing for a lay user audience
- Ability to learn and communicate technical concepts clearly and effectively, with a focus on storytelling
- Precise attention to detail for technical documentation
- Understanding of common design tools, language, and processes
- Excellent project management abilities and process development skills
- Able to coordinate responsibilities for 1-2 programs in your care
- Eagerness and aptitude to learn new technologies quickly
- Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters
- Strong interpersonal skills and track record of building collaborative relationships
- Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions
- Comfort with a dynamic agile software development environment
- Ability to make problems visible and actively participate in solution-finding
- Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization
- Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint
- Experience with DITA XML-based component content management systems, such as Madcap IXIA or similar
- Healthcare, life sciences, or diabetes experience preferred
- Experience with quality management systems like Arena, Polarion, or similar documentation systems (preferred)
- Proficiency with UX tools: Framer, Figma, Miro, Jira, Confluence, and Smartsheet (preferred)
Benefits
- Remote or hybrid work arrangement in Acton, MA/San Diego, CA
- Quality career resources
- Training
- Certifications
- Development opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Other insurance plans
- Employee stock purchase program (ESPP)
- 401K program, with contributions typically available within 30 days of starting and a company match after 12 months of tenure
- Health Savings Account (HSA) on the HDHP plan
- SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
- Corporate discount savings program and other discounts
- On-demand training program
- Access to certification preparation and a library of technical and leadership courses, books, and seminars after 6+ months of tenure
- Certification discounts and other perks for associations including CompTIA and IIBA
- Dedicated customer service team for Consultants to address questions around benefits and other resources
- Certified Career Coach
Company Overview
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