Note: The job is a remote job and is open to candidates in USA. Children’s Oncology Group conducts childhood and adolescent cancer research through a broad clinical research network. The Technical Writer creates, maintains, and governs technical, procedural, and software documentation while collaborating with business analysts, developers, project teams, and subject matter experts throughout the software development lifecycle.
Responsibilities
- Independently creates, maintains, and enhances user guides, style sheets, templates, and automated review processes using RoboHelp 2022, ensuring consistency, quality, and compliance with documentation standards
- Analyzes, authors, edits, and maintains technical documentation for software applications i.e., technical reference manuals, user guides and online user manual, training material, and other project and system related documentation
- Develops, reviews and maintains procedural documentation, including department policies and procedures (SOPs), work instructions, audit documentation, and disaster recovery plans, ensuring accuracy and alignment with business and regulatory requirements
- Partners with the BA and supports business analysis activities by assisting the development and review of Business Requirements, Release Notes, User Acceptance Testing (UAT) plans, post-deployment documentation, and other project deliverables as needed
- Maintains and governs the IT System Documentation Library, exercising discretion in document finalization, publication, version control, and template administration to maintain document integrity and accessibility
- Collaborates proactively with IT staff, project teams, and organizational subject matter experts throughout the software development lifecycle to assess documentation needs, gather complex information, and determine the most effective content strategy and deliverables
- Applies substantial independent judgment and discretion in prioritizing assignments, resolving documentation challenges, recommending process improvements, and ensuring the timely delivery of high-quality documentation
- Performs other duties and special projects, as assigned
Skills
- Three (3) years of professional experience as a technical writer or related writing experience
- Bachelor's Degree in English, Technical Writing, Communications, Computer Science or related field, or substitute with 4 additional years of technical writing experience
- RoboHelp, Microsoft Office Suite, Visio, PowerPoint and SharePoint skills
- Ability to work with Microsoft Office Templates and maintain the established IT documentation
- Experience with software development methodologies and processes
- Knowledge and understanding of programming, operating systems and/or networking concepts
- Advanced written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to manage multiple assignments and meet deadlines in a fast-paced environment
- Four (4) or more years of professional experience as a technical writer or related writing experience
Benefits
- 100% remote work arrangement; employees must reside within the United States.
- Medical benefits for employees who work 20 hours or more per week.
- Dental benefits for employees who work 20 hours or more per week.
- Vision benefits for employees who work 20 hours or more per week.
- 401(k) for employees who work 20 hours or more per week.
- Accrued Paid Time Off (PTO) for employees who work 20 hours or more per week.
- Employee Assistance Program (EAP) for employees who work 20 hours or more per week.
- Flexible Spending Account (FSA) for employees who work 20 hours or more per week.
- Cell phone and internet stipends for employees who work 20 hours or more per week.
- Wellness stipend for employees who work 20 hours or more per week.
- Paid holidays for employees who work 20 hours or more per week.
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