Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Technical Writer to support a healthcare client’s philanthropy technology team focused on a Salesforce-based CRM platform. The role develops and maintains user-friendly technical documentation and training materials, collaborates with business and technical stakeholders, and helps build a scalable knowledge base.
Responsibilities
- Develop, maintain, and enhance technical documentation for a Salesforce-based philanthropy CRM and related systems
- Create end-user training materials, including process guides, job aids, and “how-to” documentation
- Design and structure content within Confluence , building an interactive and easy-to-navigate knowledge base
- Collaborate with product owners, program managers, and subject matter experts to gather requirements and ensure documentation accuracy
- Translate complex system workflows, data structures, and processes into clear, concise documentation for non-technical users
- Support documentation needs across adjacent systems, including PRM-related tools and workflows
- Continuously improve documentation standards, templates, and best practices to enhance user experience
Skills
- 3–5 years of experience in technical writing, documentation, or knowledge management
- Strong hands-on experience with Confluence (content creation, page structuring, knowledge base design)
- Experience documenting CRM systems (Salesforce strongly preferred)
- Ability to understand and document data structures and relational systems
- Proven experience creating user training materials and documentation for enterprise systems
- Experience in healthcare, life sciences, or pharmaceutical environments
- You must live in New England, New York, or New Jersey
- Familiarity with philanthropy or fundraising systems/processes
- Experience building scalable, user-centric knowledge bases or documentation ecosystems
Company Overview
Company H1B Sponsorship