Note: The job is a remote job and is open to candidates in USA. FORTNA partners with leading brands to transform omnichannel and parcel distribution operations through intelligent software, automation, robotics, and fulfillment solutions. The Technical Writer creates and maintains clear, accurate documentation for FORTNA products, collaborating with engineers and subject matter experts to research, interpret, and communicate technical information for product development and implementation.
Responsibilities
- Create, revise, and maintain technical documentation for FORTNA products, including Operations & Maintenance Manuals, Technical Service Bulletins (TSBs), installation and commissioning manuals, application guides, instructions, and other technical deliverables
- Collaborate with engineers, product teams, and subject matter experts across the organization to gather, verify, and clarify technical information
- Gather source material from engineering information, internal documentation, drawings, specifications, product samples, and hands-on observation
- Apply critical thinking and interpretation when developing documentation, identifying opportunities to make technical information clearer, safer, more complete, and easier to follow
- Review existing project and product documentation to understand FORTNA product offerings and project-specific implementations
- Understand and navigate engineering drawings, specifications, mockups, and product information when developing documentation
- Review and update existing documentation as products, components, processes, and field requirements evolve
- Coordinate document reviews with appropriate stakeholders, incorporate feedback, track revisions, and prepare documentation for publication
- Help establish and maintain guidelines, standard procedures, templates, and documentation standards to promote consistency across deliverables
- Collaborate with other technical writers to promote consistent approaches and best practices
- Lead technical writer meetings as needed to support consistency and alignment across documentation
- Provide training and mentoring to new technical writers
- Manage multiple documentation assignments and changing priorities while consistently completing work with minimal supervision
Skills
- * Bachelor's degree in English, History, Communications, Technical Writing, or a related discipline, or equivalent relevant education and experience
- * 5+ years of technical writing experience, or 3+ years of experience with a degree specialization in technical writing
- * Strong written and verbal communication skills with the ability to translate technical concepts into clear, understandable language
- * Ability to understand and navigate technical drawings, specifications, mockups, and product information
- * Familiarity with CAD navigation or similar engineering/design tools
- * Strong attention to detail and commitment to documentation accuracy
- * Ability to work independently while remaining highly engaged with a cross-functional and geographically distributed team
- * Proficiency with Microsoft Office Suite, Adobe Acrobat Pro, Photoshop/Illustrator or similar image editing software
- The position can largely be performed remotely; however, the work requires a willingness to participate in hands-on or site-based observation when needed
- Travel may include visits to FORTNA facilities, customer locations, or project sites to observe equipment, installations, maintenance activities, or product operations
- Travel is up to 10–15% based on product and project needs
- When working at project or customer sites, the environment may be industrial and may require appropriate personal protective equipment (PPE)
- * Experience with MadCap Flare or similar documentation platform
- * Experience developing documentation for industrial equipment, automation, robotics, material handling, distribution, fulfillment, manufacturing, aerospace, pharmaceutical, or another technically complex environment
- * Experience developing installation, maintenance, operations, service, or similar technical documentation
- * Experience working directly with engineers or technical subject matter experts to develop documentation from source information
- * Experience using photographs, engineering drawings, diagrams, or other visual aids within technical documentation
- Louisville-area candidates are preferred due to opportunities for in-person product exposure and collaboration
Benefits
- The position can largely be performed remotely
Company Overview
Company H1B Sponsorship