Note: The job is a remote job and is open to candidates in USA. ELLKAY provides healthcare interoperability and data management solutions for healthcare organizations. The company is seeking a Technical Support Analyst to support and maintain Epic interfaces and healthcare integration systems by troubleshooting issues, monitoring data flows, resolving tickets, and coordinating fixes with internal and external teams.
Responsibilities
- Support interfaces between Epic and external systems (labs, billing, HIEs, vendors), from within both ELLKAY’s integration engine and Epic Bridges
- Triage, prioritize, and resolve support tickets in a timely manner
- Participate in on-call rotation and provide after-hours support as needed
- Escalate complex issues to development, infrastructure, or vendor teams
- Analyze message failures, data discrepancies, and interface errors
- Available to actively monitor work queue for proper severity process
- Collaborate with cross-functional teams to implement fixes and enhancements
- Perform routine health checks on interfaces and integration engines
- Maintain logs, alerts, and monitoring dashboards to ensure system reliability
- Support system upgrades, patches, and ongoing maintenance activities
- Demonstrate strong functional understanding of client workflows and ensure solutions align with business and clinical goals
Skills
- Epic Bridges Certification
- 2+years of project management experience, including tracking and planning projects
- Strong knowledge of HL7, Epic Bridges, and EHR/PM interoperability
- Excellent communication, organizational, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- Participate in on-call rotations, supporting critical production incidents and ensuring rapid resolution
- 2+ years of experience in a hospital environment preferred
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k with matching once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Generous FTO
- Remote work options
- Employee Discounts
- Parental Leave
- Gym membership / Exercise class stipends
- Working with talented, collaborative, and friendly people who love what they do
- Professional growth within
- Innovation environment
- For employees who live within 40 miles of one of the company’s offices, a hybrid workplace with flexibility between in-office and remote work
- For candidates who do not live within 40 miles of one of the company’s offices, remote work may be considered when their skills and experience strongly align with the role
- On-site at HQ: free daily lunches
Company Overview