Note: The job is a remote job and is open to candidates in USA. Tailored Management is seeking a Technical Solutions Consultant II to provide scaled technical support for high-value advertising clients. The role involves troubleshooting complex advertising technology issues, managing ticket-based support requests, partnering with clients and internal teams, and translating technical concepts into actionable guidance.
Responsibilities
- Provide technical support and troubleshooting for high-value advertising clients through a case/ticketing system
- Investigate ambiguous or complex client issues and determine the appropriate technical path to resolution
- Troubleshoot advertising and business technologies, including Graph API, Ads Manager, Conversions API, SDKs, and tracking technologies
- Diagnose issues involving tracking pixels, API payloads, authorization tokens, integrations, and data flows
- Manage a queue of technical support requests while balancing urgency, client impact, and resolution complexity
- Partner with clients and internal cross-functional teams to isolate technical issues and drive successful resolutions
- Translate complex technical concepts into clear, actionable guidance for clients and non-technical stakeholders
- Support high-value advertising accounts where issues require a high degree of technical expertise, ownership, and client diplomacy
- Identify recurring technical issues and contribute to improved troubleshooting processes and support efficiency
- Manage multiple priorities while maintaining a high standard of customer experience and technical accuracy
Skills
- 2–4 years of experience in digital advertising, ad technology, technology solutions, technical support, or a related field
- First-hand experience working with advertising platforms, business technologies, or technical integrations
- Experience troubleshooting technical issues within a large-scale advertising ecosystem, including technologies such as:
- Graph APIs
- Ads Manager or comparable advertising platforms
- Conversions APIs
- Tracking Pixels
- Advertising SDKs
- Experience working with APIs, integrations, or technical implementations
- Demonstrated ability to troubleshoot ambiguous technical problems and identify root causes
- Experience supporting enterprise, high-value, or technically sophisticated clients
- Strong written and verbal communication skills, with the ability to communicate technical information clearly and diplomatically
- Bachelor's degree or equivalent practical experience
- Experience with SQL , including writing and executing queries for troubleshooting or data analysis
- Working knowledge of JavaScript
- Strong understanding of APIs and web technologies
- Experience supporting or managing a large enterprise book of business
- Experience working with major technology companies or large-scale enterprise clients
- Experience in sales or cross-functional environments
- Experience troubleshooting digital advertising technology, tracking, attribution, or measurement solutions
Benefits
- Dental
- Health
- Vision
- 401K
- PTO
- Remote
Company Overview
Company H1B Sponsorship