Note: The job is a remote job and is open to candidates in USA. Vic.ai is transforming finance through AI with their autonomous accounting platform. They are seeking a Technical Solutions Consultant to help customers maximize the value of their platform by analyzing data, guiding operational improvements, and managing platform configurations.
Responsibilities
- Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey
- Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations
- Translate technical findings into clear business insights for both technical and non-technical audiences
- Become a subject matter expert on the Vic.ai platform and customer workflows
- Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass
- Partner with customers to improve business processes and maximize platform adoption
- Troubleshoot complex customer issues, coordinating with Product and Engineering as needed
- Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes
- Develop best practices, documentation, and repeatable processes that improve the customer experience
- Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements
- Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers
Skills
- 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role
- Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes
- Experience working with SaaS products and enterprise customers
- Excellent communication skills with the ability to explain technical concepts in a business-friendly way
- Experience managing multiple customer priorities in a fast-paced environment
- Strong project management and organizational skills
- Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms
- Comfortable working with CSV data, APIs, integrations, and software configuration
- Familiarity with SQL
- Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving
- Previous experience in consulting, business transformation, or operational advisory roles
- Experience working with finance, accounting, or ERP systems is a plus
Benefits
- Competitive compensation, equity, and comprehensive benefits.
- Flexible remote-first culture with opportunities to collaborate across teams.
Company Overview
Company H1B Sponsorship