Note: The job is a remote job and is open to candidates in USA. Johnson & Johnson is a healthcare innovation company developing solutions across Innovative Medicine and MedTech, including surgical technologies. The Technical Sales Specialist provides technical support during the sales cycle for connected medical devices and software, partners with sales teams and customers, addresses IT/IS requirements, and coordinates with cross-functional teams across global regions.
Responsibilities
- Offer rapid, knowledgeable responses to customer technical inquiries during the sales cycle, showcasing problem-solving abilities and in-depth product expertise
- Collaborate with Regional Sales Managers and Account Managers to support their sales motion with customers by partnering with them for presentations and Q&A with customer stakeholders that have any questions about connectivity in the device and/or software
- Seek, analyze, and act on customer feedback, liaising with service, engineering and research teams to answer and review IT/IS questionnaires and provide feedback to product as needed based on customer feedback
- Serve as a subject matter expert, aiding team members in reducing customer escalations and contributing to cost containment through expert guidance
- Work closely with cross-functional teams, including Professional Education, Customer Success, R&D, and Clinical Engineering, to foster client satisfaction and encourage repeat business
- Ensure customer feedback during the sales process is quickly and accurately communicated to the appropriate internal teams, expediting resolutions
- Remain informed of industry advancements, evidencing a commitment to continuous professional development and market leadership
Skills
- Bachelor's degree in engineering or a related domain
- * Minimum of 2+ experience in Medtech, healthcare sales, SaaS, or technical roles
- * Demonstrated experience in medical technology or technical roles, with a focus on robotics or connected medical devices
- * Proficiency in the understanding of robotics, human physiology, and medical equipment, with the ability to apply this knowledge in a sales context
- * Excellent communication and presentation skills, capable of explaining complex technical information in an easily understandable format
- * Strong negotiation skills and business acumen, with a proven track record in a competitive sales environment
- * Flexibility for extensive travel (up to 30%) to meet with clients and attend events
- * Proficient in the use of CRM software and sales analytics tools to track client interactions and sales progress
- Advanced degree preferred
- * Experience with connected medical devices and their use in OR's
- * Experience selling connected devices into hospitals
- * Knowledge of articulating cloud-based infrastructures, EHR interfaces, network diagrams & data flows
- * Knowledge of software architectures to protect PHI, data encryption, and data de-identification
- * Knowledge of hospital network connectivity and cybersecurity protection protocols
- * Experience with navigating hospital data security questionnaires and managing relevant stakeholders
Benefits
- Fully Remote work arrangement
- Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to the terms of their respective plans.
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Company Overview
Company H1B Sponsorship