Note: The job is a remote job and is open to candidates in USA. Symphony Talent is a company focused on connecting and inspiring people for transformative job opportunities. They are seeking a highly motivated Technical Project Manager to join their Global Client Support Team, responsible for managing client communication, orchestrating project execution, and ensuring technical feasibility for various implementations.
Responsibilities
- Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties
- Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities
- Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
- Assist in the definition of project scope, objectives, and business analysis
- Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility
- Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables
- Manage and communicate project status per defined cadence
- Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients
- Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools
- Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product
- Contribute and support organization quarterly goals
- Ownership of technical project plan and coordination with client program work plan
- Maintain quality client relationships and be the trusted client advocate
Skills
- 5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant
- Experience with applicant tracking systems and or candidate recruitment marketing systems
- Experience developing system and processes to create operational efficiencies
- Previous experience interfacing with clients in a technical project management/business analyst capacity
- Experienced and comfortable interacting with all levels of management and roles within the client organization
- Ability to effectively prioritize and escalate client issues as required
- Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
- Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
- High-level understanding of SaaS, web development, and data integrations is a plus
Benefits
- US – Remote
- Unlimited PTO
- Great benefits package, including a 401(k) plan
- Paid child leave
- Wellbeing offerings
- Learning & growth programs
- Open, collaborative culture
Company Overview