Note: The job is a remote job and is open to candidates in USA. Reboot Monkey is seeking a Technical Project Manager to serve as the primary technical contact for client accounts and oversee projects involving datacenter infrastructure and operations. The role manages tickets, deployments, budgets, vendors, client communications, and a remote technical team while ensuring delivery, safety, and process compliance.
Responsibilities
- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
- Lead client onboarding, scoping calls, and technical review meetings
- Translate client requirements into actionable work orders and internal tickets
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
- Build long-term relationships that reduce churn and increase account expansion
- Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
- Create, assign, prioritize, and close tickets with clear documentation at every stage
- Track multi-workstream projects across planning, procurement, deployment, and sign-off
- Identify blockers early and coordinate cross-functional resolution without escalating everything upward
- Maintain a live project dashboard that clients and internal stakeholders can rely on
- Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
- Review and validate work orders for technical accuracy before client-facing delivery
- Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
- Ensure adherence to datacenter safety, change management, and access protocols
- Provide technical guidance to junior technicians and contractors on-site
- Track project budgets, flag overruns, and submit change orders when scope shifts
- Review vendor invoices and validate against approved work orders
- Assist in preparing quotes and SOWs for new client engagements
- Maintain procurement records and ensure contract compliance for hardware and services
- Manage a team of technicians and/or project coordinators remotely that work onsite
- Set weekly priorities, conduct 1:1s, and run shift/resource planning
- Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
- Identify skill gaps and work with leadership on training and hiring plans
Skills
- 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
- Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
- Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
- Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
- Experience owning project budgets, SOWs, or vendor purchase orders
- Proven ability to manage and develop a small technical team
- Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
- Experience in a managed services, colocation, or cloud infrastructure environment
- Familiarity with DCIM tools, asset management systems, or CMDB platforms
- Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
- Exposure to ITIL practices or formal change management processes
- Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Benefits
- Remote work arrangement
Company Overview