Note: The job is a remote job and is open to candidates in USA. NTT DATA is a business and technology services leader providing enterprise-scale digital, cloud, security, data, and application services. The company is seeking a senior Technical Project Manager / Delivery Lead to oversee end-to-end delivery of global composable eCommerce and headless web initiatives, managing scope, budgets, risks, stakeholders, Agile teams, UAT, quality, and releases.
Responsibilities
- Own the **end-to-end delivery lifecycle** for global composable eCommerce and headless web initiatives
- Establish project charters, delivery roadmaps, milestones, release plans, dependencies, and governance structures
- Lead Agile ceremonies including **Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives**
- Coordinate cross-functional teams consisting of developers, architects, QA engineers, UX teams, content authors, business analysts, and client stakeholders
- Identify and resolve cross-team dependencies and delivery blockers
- Establish delivery processes that promote predictable execution, quality, and continuous improvement
- Manage release planning across development, QA, UAT, staging, and production environments
- Manage project scope, schedules, budgets, resources, and delivery commitments
- Establish and enforce formal **change control** processes
- Track project financials, resource utilization, burn rates, forecasts, and SOW commitments
- Identify technical, operational, integration, and organizational risks and develop mitigation strategies
- Proactively manage dependencies involving APIs, content models, integrations, platform capabilities, and deployment pipelines
- Escalate critical issues appropriately and drive timely resolution
- Serve as the primary delivery contact for enterprise clients and senior stakeholders
- Conduct regular project status meetings, steering committee reviews, and executive-level reporting
- Provide clear reporting on **schedule, budget, scope, risks, issues, dependencies, quality, and overall project health**
- Translate complex technical concepts into clear business implications and recommendations
- Manage stakeholder expectations and facilitate decisions when priorities or requirements conflict
- Maintain strong client relationships and drive overall customer satisfaction
- Lead and govern the **User Acceptance Testing (UAT)** process
- Coordinate business users, QA teams, developers, and content teams throughout testing cycles
- Track defects, remediation, dependencies, and release readiness
- Monitor production readiness and coordinate deployment activities
- Ensure appropriate documentation, testing evidence, approvals, and release controls are in place
- Drive continuous improvement in delivery quality and defect prevention
Skills
- 5+ years managing complex enterprise eCommerce project lifecycles, including cart and checkout, multi-currency, global taxation, payments, fulfillment, and order management
- 3+ years managing projects using CommerceLayer or comparable headless commerce platforms such as commercetools
- Experience managing integrations involving ERP, PIM, payment gateways, inventory, fulfillment, and third-party services
- Strong understanding of transactional data flows, APIs, webhooks, inventory synchronization, and integration dependencies
- Experience identifying and mitigating delivery risks associated with distributed commerce architectures
- 4+ years managing delivery of projects using Contentful CMS in a headless or Jamstack architecture
- 3+ years coordinating content modeling, schema design, content migration, and business/marketing onboarding
- Experience managing Contentful development, QA, sandbox, and production environments
- Experience with localized content, content workflows, publishing processes, and automated content migrations
- Ability to coordinate dependencies between content teams, developers, QA, and business stakeholders
- 3+ years managing Agile engineering teams delivering applications using React.js and Next.js
- 2+ years of experience managing projects hosted and deployed through Vercel
- Working knowledge of modern web application deployment, monitoring, release management, and CI/CD practices
- Understanding of frontend performance, caching, CDN strategies, SSR/ISR, and dynamic rendering concepts
- Ability to identify delivery risks associated with frontend architecture and performance requirements
- 8+ years serving as a senior client-facing project or delivery leader
- Experience managing enterprise stakeholders, executive sponsors, steering committees, and business leaders
- Proven ability to manage expectations, scope changes, priorities, escalations, and competing stakeholder requirements
- 5+ years managing third-party vendors, specialized consulting teams, security partners, and technology platform providers
- Experience working with distributed and geographically diverse teams
- 10+ years of overall IT project/program management experience
- 8+ years managing complex digital, eCommerce, web application, or composable architecture projects
- Demonstrated experience delivering Headless/Composable eCommerce solutions
- Hands-on project delivery experience with CommerceLayer, Contentful, Next.js, and Vercel, or closely comparable technologies
- Strong understanding of eCommerce architecture, APIs, integrations, CMS platforms, and modern web development
- Strong experience with Agile/Scrum methodologies; experience with Kanban, SAFe, or hybrid delivery models is an asset
- Advanced experience with Jira and Confluence
- Experience with project planning and visualization tools such as MS Project, Smartsheet, Miro, or equivalent platforms
- Excellent communication, presentation, negotiation, and stakeholder-management skills
- Demonstrated ability to lead high-performing, distributed teams in a fast-paced enterprise environment
- Strong problem-solving skills and the ability to manage complex delivery issues and escalations
- PMP, CSM, or PSM certification is required
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Project Management, or a related discipline, or equivalent professional experience
- Additional certifications or training in Contentful, CommerceLayer, cloud technologies, Agile delivery, or digital commerce are considered an asset
- Experience with Contentful Certified Professional credentials or equivalent Contentful expertise
- CommerceLayer training, certification, or developer fundamentals exposure
- Experience with commercetools or other headless commerce platforms
- Experience with cloud-based architectures and modern CI/CD practices
- Experience managing ERP, PIM, payment, inventory, fulfillment, and third-party integrations
- Experience with enterprise security, accessibility, performance, and compliance initiatives
- Experience working with external platform partners such as Vercel, Contentful, CommerceLayer, and technology consulting firms
Benefits
- Medical insurance with an employer contribution
- Dental insurance with an employer contribution
- Vision insurance with an employer contribution
- Flexible spending account or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship