Note: The job is a remote job and is open to candidates in USA. Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. The Technical Project Manager is responsible for leading and coordinating technical projects that support emergency communications infrastructure, ensuring timelines, requirements, and quality expectations are met.
Responsibilities
- Leads technical or operational projects of varying complexity through the full project lifecycle, with a focus on telecommunications and 911 call routing initiatives
- Develops and maintains project plans, schedules, deliverables, and reporting artifacts
- Coordinates cross‑functional resources including engineering, network operations, implementation teams, and telecommunications partners
- Facilitates communication across internal stakeholders and external partners (e.g., phone carriers, service providers) to ensure alignment and project success
- Identifies risks, dependencies, issues, and roadblocks related to system integrations, routing configurations, and infrastructure readiness, and drives timely resolution
- Ensures project deliverables meet defined requirements, quality standards, and operational readiness expectations, particularly in high‑availability, mission‑critical environments
- May lead larger or more complex multi‑team or multi‑vendor initiatives depending on business unit needs
- Oversees or participates in testing activities, including validation of call routing, system integrations, and end‑to‑end workflows to ensure 911 calls are correctly delivered
- Reviews test outcomes with stakeholders and confirms alignment with expected technical and operational results
- Supports test call execution and coordination, including working with carriers or vendors to validate routing behavior and system performance
- Ensures project readiness for implementation, including documentation, provisioning steps, and coordination across network and system components
- Monitors implementation activities to identify and resolve issues promptly, particularly those impacting call delivery or system performance
- Supports customer‑facing implementation activities and internal enablement as needed
- Ensures smooth handoff to production support teams post‑deployment, including documentation of routing configurations, dependencies, and known risks
- Responds promptly to project issues, escalations, or risks, especially those impacting call routing accuracy or service availability
- Tracks and drives resolution of technical issues, coordinating across teams and external partners as needed
- Conducts analysis of recurring issues (e.g., routing errors, integration challenges) and recommends improvements to reduce future risks or delays
- Contributes to refinement of project standards, templates, methodologies, and governance practices across business units
- Provides insights to leadership regarding project performance, trends, risks, and opportunities for improvement in technical delivery
Skills
- Bachelor's degree from an accredited college or university in computer science, business administration, MIS, telecommunications, or a related field required
- 3+ years of experience in technical project management, implementation, or related technical or operational roles
- Ability to manage multiple competing priorities in a dynamic, fast‑paced environment
- Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches)
- Intermediate knowledge of MS Project, Word, Excel, PowerPoint, and SharePoint
- Strong analytical and problem‑solving skills with the ability to document, track, and evaluate technical project details
- Ability to communicate technical concepts clearly to both technical and non‑technical audiences
- Strong organizational skills and ability to manage multiple concurrent tasks
- Ability to collaborate effectively with internal teams, vendors, and external stakeholders
- High attention to detail, especially in environments where accuracy and reliability are critical
- Exposure to telecommunications, 911/NextGen 911 environments, SaaS platforms, system integrations, or network-based systems
- Familiarity with project management tools (e.g., MS Project, TaskRay)
- Basic understanding of telecommunications concepts, including SIP (Session Initiation Protocol) or experience working with or alongside phone carriers
- Familiarity with call routing concepts and troubleshooting (e.g., how calls are routed between carriers and endpoints)
- Exposure to networking concepts such as VPN connectivity, peering, or network routing
- Understanding of system integrations, APIs, or service-based architectures within telecommunications or SaaS environments
Benefits
- Medical
- Dental
- Vision
- Life and disability coverage
- Paid time off
- 401(k) retirement plan
- Paid parental leave
- Access to a robust library of personal and professional training resources
- Employee discounts
- Critical illness
- Hospital indemnity
- Access to legal support
- Pet insurance
- Identity theft protection
- An EAP (Employee Assistance Program) that includes free mental health resources/support
- And more!
Company Overview
Company H1B Sponsorship