Note: The job is a remote job and is open to candidates in USA. Enterprise Engineering Inc. (EEI) is seeking a Technical Project Manager for a consulting opportunity. The role involves strong client engagement, leading a small team, and managing a project centered around refunds for a logistics corporation, with responsibilities including defining customer journeys and developing a customer portal.
Responsibilities
- Lead a small team of 1 – 3 people
- Define the end-to-end customer journey and business requirements across the solutions lifecycle
- Develop requirements for a customer portal supporting refund submission, status tracking, and payment disbursement
- Partner with third-party vendors to oversee portal design, build, testing, and deployment
- Develop internal operating plans, training materials, FAQs, website content, and customer communications to support Sales and Customer Experience teams
- Contribute to workshop materials and facilitate working sessions with client stakeholders
- Provide clear, customer-facing communications across multiple channels and audiences
- Lead testing and validation of digital tools and customer portals developed by external vendors
- Serve as PMO for the workstream, tracking actions, coordinating follow-ups, and driving execution across stakeholders
- Consolidate materials and insights for daily client working sessions and executive readouts
Skills
- Strong client engagement skills
- Experience with client interactions and workshops
- Ability to lead a small team of 1 – 3 people
- Experience in analytical projects, particularly in logistics
- Ability to define end-to-end customer journey and business requirements
- Experience developing requirements for customer portals
- Ability to oversee portal design, build, testing, and deployment with third-party vendors
- Experience developing internal operating plans, training materials, FAQs, website content, and customer communications
- Ability to contribute to workshop materials and facilitate working sessions with client stakeholders
- Strong customer-facing communication skills across multiple channels and audiences
- Experience leading testing and validation of digital tools and customer portals
- Ability to serve as PMO for the workstream, tracking actions and coordinating follow-ups
- Strong communication, presentation, organization, and project management skills
- Ability to work across business, technology, and vendor teams
- Strong attention to detail
- Ownership and focus on high-quality client outcomes
Company Overview
Company H1B Sponsorship