Note: The job is a remote job and is open to candidates in USA. Serco is searching for an outstanding Technical Project Administrator to join their corporate IT team in support of North America operations. The role involves providing support for the deployment, monitoring, maintenance, and upgrade of intelligent enterprise applications, while also coordinating project documentation and cross-functional teams.
Responsibilities
- Support Serco's business units though process development and enhancement for our IT enterprise applications
- Prepare and maintain project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes
- Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget
- Utilize process definition and improvement methodologies with a technical foundation to collaborate across cross-functional groups
- Work with leadership to establish operational priorities, find creative ways to improve upon existing project management, and provide solutions that deliver a positive impact to the business
- Utilize Knowledge Management best practices to ensure that documentation is search-able, relate-able, and easily updated
- Manage the delivery of high-quality service & support for Production Operations
- Developing and implementing processes for collecting data from clients on their satisfaction with intelligent enterprise applications
- Working with staff members to develop new policies or procedures to improve corporate functional processes
- Analyze data and metrics to identify process improvement opportunity as well as success of process improvement success
Skills
- U.S. Citizenship required
- Bachelor Degree in Business, Technology or a related field
- Minimum 1 year of relevant work/project/intern experience in Technical Project Management
- Understanding and experience with agile and waterfall project management methodologies
- Excellent interpersonal and communication (written and verbal) skills with the ability to interact with all levels of management
- Demonstrates exceptional organizational skills, with the ability to manage multiple priorities, maintain detailed records, and ensure accuracy across projects and deliverables
- Experience with Jira or ServiceNow
Benefits
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
Company Overview