Note: The job is a remote job and is open to candidates in USA. Merkle, a dentsu brand, delivers enterprise digital transformation programs for global brands. The Technical Program Manager will lead large-scale Adobe Experience Cloud initiatives, managing strategy, execution, client partnerships, cross-functional workstreams, risks, budgets, and stakeholder alignment to deliver measurable business value.
Responsibilities
- Lead large-scale Adobe Experience Cloud programs from discovery through delivery and adoption
- Develop program roadmaps, governance models, delivery plans, and success metrics
- Manage timelines, budgets, risks, dependencies, and stakeholder expectations
- Drive alignment across business, marketing, product, data, engineering, and executive teams
- Serve as a trusted advisor to senior client stakeholders and executive sponsors
- Facilitate strategic planning sessions, steering committees, and executive reviews
- Translate business objectives into actionable delivery and implementation plans
- Clearly communicate progress, risks, opportunities, and recommendations
- Coordinate multiple workstreams across architecture, engineering, data, analytics, and customer experience teams
- Partner closely with Solution Architects and Engineers to ensure successful delivery
- Remove roadblocks, manage dependencies, and drive execution across distributed teams
- Balance business priorities, technical constraints, and program objectives
- Lead programs involving: + Adobe Experience Platform (AEP) + Real-Time CDP + Adobe Journey Optimizer (AJO) + Adobe Experience Manager (AEM) + Customer Journey Analytics (CJA) + Identity, personalization, and AI-driven customer experiences
- Help clients modernize their marketing, content, data, and customer experience ecosystems
Skills
- • 5+ years of Program Management, Technical Program Management, Digital Transformation, Consulting, or Technology Delivery experience
- • Experience leading large, complex enterprise programs with multiple workstreams and stakeholders
- • Proven success managing budgets, timelines, risks, and delivery outcomes
- • Experience working directly with clients and executive stakeholders
- • Strong understanding of Agile delivery methodologies and program governance
- • Ability to translate business objectives into technical execution plans
- • Outstanding communication, facilitation, and stakeholder management skills
- • Experience with Adobe Experience Cloud solutions
- • Background in digital transformation, customer experience, marketing technology, or enterprise platforms
- • Consulting, systems integration, professional services, or agency experience
- • PMP, PRINCE2, SAFe, or similar certifications
- • Knowledge of customer data platforms, CMS, DAM, analytics, identity resolution, and journey orchestration
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
- Remote work may be available for employees who live outside a commutable range, depending on the role and business needs
- Flexible working with in-person collaboration; employees within a commutable distance of a hub office are expected to work from the office three days per week, or two days per week for employees based in Los Angeles
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