Note: The job is a remote job and is open to candidates in USA. Microsoft is a global leader in technology, and they are seeking a Technical Program Manager to join the Customer Advocacy team. This role involves supporting a portfolio of programs, driving them from concept to launch, and collaborating across engineering, business, and leadership to deliver impactful solutions.
Responsibilities
- Learns to identify opportunities and gaps within features or functional areas, leveraging AI tools where possible, and supports research and analysis of customer and industry trends
- Begins to build relationships within the product family and contributes to problem statements and hypotheses that address business and customer needs
- Supports experiments to test hypotheses and helps integrate data and tools to identify patterns, with guidance
- Helps ensure alignment between customer needs, the market, and Microsoft’s strategy
- Supports relevant teams (e.g., Engineering, Design, Security) in designing solutions to technical needs for one or more features, contributing to design and requirements documents
- Contributes to defining success criteria and performance metrics (e.g., OKRs and KPIs) and partners with others to help ensure the necessary telemetry is developed
- Learns to write technical specifications—documenting goals, user scenarios, and prioritized requirements—with coaching
- Helps identify program risks and proposes mitigations using data and AI tools, under guidance
- Helps break programs down into projects and supports the generation and tracking of project objectives, schedules, milestones, and dependencies, leveraging automation and AI
- Supports the monitoring of processes and helps hold stakeholders accountable, escalating when projects fall out of alignment with schedules or goals
- Assists in ensuring compliance with privacy, security, accessibility, quality, and other legal and business requirements
- Validates use-case and scenario outcomes against performance targets and contributes to readable, extensible test cases, with guidance
- Partners with others (e.g., Engineering, Design) to help collect performance metrics (e.g., usage, quality, speed, cost) and contributes to business reviews and reporting
- Uses AI, customer-listening systems, and telemetry to help monitor product and service usage and surface insights for improvement
- Contributes to the customer supportability experience by helping produce documentation such as troubleshooting guidelines and best practices
- Begins to support root-cause analysis for live-site incidents, with guidance
- Develops an understanding of sales motions and the support needed across product training and enablement, and helps build out related content and programs
- Begins to act as a technical contributor in internal forums, learning to educate and evangelize the features and programs they support
Skills
- Bachelor's Degree OR equivalent experience
- Bachelor's Degree in Computer Science, Engineering, Information Technology, Data Science, or a related technical field
- Internship, co-op, capstone, or research experience in engineering, technical or product program management, data analysis, or software development
- Foundational experience reading and/or writing code (e.g., Python, SQL, sample documentation, or product demos)
- Familiarity with cloud and data technologies (e.g., Microsoft Azure, Power BI, Microsoft Fabric)
- Exposure to AI/ML concepts and modern AI tools, with curiosity about applying them to program management
- Foundational understanding of project management and the software/product development lifecycle
- Strong analytical and problem-solving skills, with the ability to work with data to inform decisions
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
- A growth mindset and comfort operating in a fast-paced, ambiguous environment
Benefits
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
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