Note: The job is a remote job and is open to candidates in USA. Onto Innovation is a leader in semiconductor process control technologies, including metrology, defect inspection, factory analytics, and lithography. The Technical Product Support Engineer 3 provides expert hardware support for semiconductor tools, communicates technical plans and findings to customers, improves product support structures, trains Field Service Engineers, and supports new product development and field service activities.
Responsibilities
- Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
- Develop and effectively communicate with internal and external customers on plans of action and results
- Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
- Provide on the job training to Field Service Engineers
- Provide Field Service input to New Product Development through design reviews and testing
- Provide support of documentation development and qualification criteria during New Product Introduction
- Provide occasional support of field service activities in a field service engineer capacity
- Must be able to remain in a stationary position for lengthy periods of time
- Constantly positions self to access serviceable areas in a cleanroom environment
- Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Skills
- Proficient in Microsoft Office products
- Familiar with PC's and have a strong troubleshooting background
- Ability to travel both domestically and internationally and have a current Visa or entry permission
- 40% travel required
- Minimum 5 years of experience in Field Support Service
- Bachelor's degree in engineering, Physics, or a related technical discipline
- Outstanding verbal and written communication skills necessary
- Must be able to remain in a stationary position for lengthy periods of time
- Constantly positions self to access serviceable areas in a cleanroom environment
- Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
- Advanced degree preferred
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- PTO
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Wellness initiatives
- Cutting-edge tools
- A collaborative, inclusive culture where contributions are valued and recognized
- Annual bonus opportunities
- Potential long-term incentives tied to both company and individual success
Company Overview
Company H1B Sponsorship