Note: The job is a remote job and is open to candidates in USA. SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Technical Product Manager - AI will own the strategy and execution of AI-driven technology initiatives, partnering with developers and business stakeholders to discover, define, and deliver AI solutions. The role will manage the AI product roadmap, experiments, performance metrics, responsible AI practices, and internal adoption of AI tools.
Responsibilities
- Define and own the AI product roadmap, spanning customer-facing features (search & discovery, personalization, recommendations, and agentic self-service) and internal tools (RAG-based co-pilots, content generation, workflow automation, and decision support systems)
- Partner with developers to scope, architect, and deliver AI solutions, from proof of concept through production deployment
- Lead discovery: identify high-value AI opportunities by engaging with customers, business teams, and data; translate findings into clear problem statements and testable hypotheses
- Write detailed requirements, user stories, and acceptance criteria in JIRA and Confluence with sufficient technical depth for AI/ML development
- Design and manage experiments and A/B tests to evaluate AI feature performance; analyze results and drive iteration
- Act as translator between business stakeholders and technical teams, articulating AI capabilities and limitations in business terms, and framing business goals in technically actionable ways
- Monitor AI product performance post-launch; define and track relevant metrics (accuracy, engagement, conversion, latency, etc.) and respond to regressions or emerging opportunities
- Champion responsible AI practices across all initiatives, including data privacy, model fairness, security, and quality standards
- Enable internal adoption of AI tools by developing documentation, playbooks, training materials, and demos for business teams
- Stay current on the AI/ML and bring actionable insights back to the roadmap
Skills
- Bachelor's degree in Computer Science, Data Science, Engineering, or a related technical field
- 5–8 years of product management experience, with at least 2 years leading AI/ML or data-driven product initiatives
- Strong working knowledge of modern AI/ML approaches: large language models and prompt engineering, retrieval-augmented generation (RAG), agentic workflows, recommendation systems, search/ranking, and personalization
- Demonstrated experience partnering with data science and ML engineering teams to ship production-ready AI features
- Technical fluency sufficient to read API documentation, understand data schemas and model architecture tradeoffs, and engage meaningfully in system design discussions
- Proficiency with JIRA, Confluence, and agile/scrum methodologies
- Strong analytical skills; comfortable defining success metrics, designing experiments, and interpreting quantitative results
- Exceptional communication and stakeholder management skills, able to align executives, engineers, and business partners around a shared vision
- This remote position is open to individuals who live in, or are open to relocating to, the following states: *Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.*
- This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
- Product Management experience specifically within an ecommerce setting strongly preferred
- Experience with LLM evaluation, prompt design, and AI quality assessment is a plus
- CSPO, SAFe POPM, or relevant AI/ML certifications (e.g., AWS Certified Machine Learning, Google Professional ML Engineer, or similar)
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment
- One-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- Ownership for All program, providing team members with financial benefits from the company’s growth and accomplishments
- Wellness initiatives
- Flex-Time Policy
- Annual merit and bonus opportunities
- Hands-on training
- Diversity and inclusion initiatives
- Internal mobility options
- Donation drives
- Employee-nominated contributions
- Support for non-profit organizations
- Volunteer Paid Time Off
- Remote work arrangement
- Reasonable and necessary travel expenses reimbated for required travel to headquarters
- Opportunities for career growth
- Professional development budget
Company Overview