Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group's Optum delivers technology-enabled care and health services that help people live healthier lives. The Technical Product Manager will define, design, and deliver AI-powered solutions, including conversational virtual assistants and proactive contact center workflows. The role manages product backlogs, partners with technical teams, evaluates emerging technologies, and tracks product performance metrics.
Responsibilities
- Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
- Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity
- Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound)
- Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies
- Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation
- Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement
- Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery
- Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Skills
- 3+ years of experience working with NICE CXone products or capabilities (e.g., routing, interaction channels, or customer experience workflows). products or capabilities (e.g., routing, interaction channels, or customer experience workflows)
- 3+ years of experience in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment
- 2+ years of experience utilizing Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features, and manage active product backlogs
- 1+ years of experience designing, configuring, or managing conversational AI virtual assistants (e.g., Google Bot)
- Bachelor's degree or 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
- Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification
- 1+ years of experience managing, deploying, or designing products driven by Artificial Intelligence (AI), Machine Learning (ML), automation, or data-intensive backend architectures
- 2+ years of experience partnering directly with cross-functional technical teams (e.g., software developers, data scientists, architects, and QA engineers) to launch technical features
- Broad understanding of the machine learning lifecycle, natural language processing (NLP), Large Language Models (LLMs), or conversational AI systems
- Experience evaluating workflow automation opportunities and designing technology platforms to improve operational efficiency
- Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics
- Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- If you reside in Minnesota, flexibility of a hybrid-remote position
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Career development opportunities
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