Note: The job is a remote job and is open to candidates in USA. Ascendum Solutions is seeking a Technical Product Manager to lead the delivery and operational success of a strategic healthcare solutions deployment for a large retail customer. The role owns implementation from planning through production launch, stabilization, and ongoing operations, while coordinating customer stakeholders and cross-functional technical teams.
Responsibilities
- Serve as the delivery and operations owner for a large, strategic retail implementation, with accountability for successful execution and ongoing operational performance
- Act as the primary customer-facing delivery leader, establishing strong relationships with customer business, technical, and operational stakeholders
- Own end-to-end implementation execution, including planning, requirements alignment, dependencies, delivery milestones, launch readiness, stabilization, and transition to ongoing operations
- Translate customer business and operational needs into clear technical and product requirements for engineering, architecture, product, and implementation teams
- Manage complex dependencies, risks, issues, and competing priorities, driving them to resolution while maintaining clear accountability across teams
- Establish appropriate delivery governance, including status reporting, risk and issue management, decision tracking, escalation management, and executive communication
- Provide clear visibility into implementation health, upcoming milestones, dependencies, customer concerns, and areas requiring leadership intervention
- Lead customer discussions involving solution capabilities, implementation decisions, technical tradeoffs, operational readiness, and future-state opportunities
- Partner with technical teams to ensure solutions meet requirements for scalability, reliability, integration, supportability, security, and operational readiness
- Coordinate production releases, customer readiness, acceptance activities, go-live planning, incident response, and post-launch stabilization
- Serve as an escalation point for significant delivery or operational issues, bringing the appropriate teams together to determine root cause, establish ownership, and drive resolution
Skills
- Candidates should be eligible to work for any employer in the United States without needing Visa sponsorship
- Only considering W2 eligible candidates, C2C/1099 will not be considered
- Minimum 8-10 years of experience in technical product management, implementation leadership, solutions delivery, or a comparable customer-facing technology role
- Demonstrated experience leading complex, enterprise-scale technology implementations involving multiple business and technical workstreams
- Strong experience working directly with enterprise customers and serving as a primary point of accountability for delivery
- Experience working with SaaS platforms, enterprise software, digital products, APIs, system integrations, data platforms, or distributed technology environments
- Strong understanding of the software development lifecycle and experience partnering closely with engineering, architecture, QA, DevOps, and product teams
- Ability to translate technical concepts into clear business language while also converting customer and business requirements into actionable technical deliverables
- Proven ability to manage delivery risks, dependencies, competing priorities, escalations, and executive-level communications
- Ability to operate successfully in environments where requirements evolve and execution requires coordination across multiple teams
- Excellent written, verbal, presentation, and stakeholder-management skills
- Experience delivering technology solutions within healthcare, healthcare services, pharmacy, health technology, or other regulated environments
- Familiarity with healthcare data and interoperability concepts such as APIs, HL7/FHIR, healthcare integrations, eligibility, claims, clinical workflows, or related healthcare technology ecosystems
- Experience with Jira, Azure DevOps, Confluence, ServiceNow, or comparable product and delivery-management platforms
- Experience supporting products through implementation, production launch, stabilization, and ongoing operational ownership
- Agile/Scrum, SAFe, Product Owner/Product Manager, PMP, or comparable certifications are beneficial but not required
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