Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is working to simplify the health care experience, create healthier communities, and remove barriers to quality care. The Technical Product Manager will support the design, delivery, optimization, and production support of Microsoft Power Platform and Dynamics 365 business applications, including automation, data capture, stakeholder engagement, testing, and continuous process improvement.
Responsibilities
- Support and enhance Dynamics 365 Customer Service and Power Platform solutions
- Translate business needs into Dataverse tables, columns, forms, views, automations, and model-driven app experiences
- Design and troubleshoot Power Automate flows for case creation, email handling, queue management, notifications, work item updates, and related processes
- Support case management, queue routing, shared mailbox behavior, notes, tasks, timelines, knowledge articles, and email templates
- Facilitate working sessions with business stakeholders and technical teams to clarify requirements, process needs, risks, and solution options
- Help teams define scalable operating processes for intake, handoffs, work tracking, prioritization, and reporting
- Test new functionality, support UAT, document issues, validate fixes, and assist with production support
- Partner with developers or technical resources on JavaScript, plugins, custom tables, custom pages, and advanced configuration when needed
- Maintain clear documentation for requirements, design decisions, testing, releases, and transition knowledge
Skills
- * Undergraduate degree or equivalent experience
- * 3+ years of experience in a product manager, product owner, or systems analyst role
- * 3+ years of experience with Microsoft Power Platform, including Dataverse, Power Automate, and model-driven Power Apps
- * 3+ years of experience with Dynamics 365 modules or similar business management platforms
- * 3+ years of experience configuring and troubleshooting Dataverse tables, relationships, forms, views, business rules, queues, and security roles
- * 3+ years of experience designing and troubleshooting Power Automate cloud flows
- * 3+ years of experience understanding how different parts of the Microsoft tech stack (Azure, Microsoft Exchange, Microsoft 365, Power Platform, etc.) interact with and impact one another
- * 3+ years of experience with GitHub Actions and/or managed Power Platform solution deployment
- * 3+ years of experience with Copilot Studio, AI-assisted business processes, or Dataverse-connected agents
- * 3+ years of experience integrating Dynamics/Dataverse with systems such as Jira, ServiceNow, Snowflake, SharePoint, or other enterprise platforms
- * 3+ years of experience with reporting, operational analytics, product intake, backlog management, or work tracking tools such as Jira, Aha, Rally, Planner, Project, Figma, SharePoint, or Teams
- * Familiarity with JavaScript, plugins, custom pages, React/TypeScript, or other model-driven app extensions
- * Familiarity with enterprise governance, access management, secure data handling, or responsible AI review processes
- * Ability to translate ambiguous business needs into clear requirements and scalable, maintainable, and secure solution designs
- * Strong process analysis, problem-solving, testing, and production support skills
- * Ability to influence without direct authority and build strong relationships across diverse stakeholder groups
- * Strong stakeholder management and prioritization skills, including the ability to align competing business needs and drive consensus
- * Excellent written, verbal, facilitation, and documentation skills, with the ability to communicate effectively with both technical and non-technical audiences
- * Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
Benefits
- Flexibility to telecommute from anywhere within the U.S.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- Development for other roles you may be interested in
Company Overview